Clerical Specialist (Pretrial Services)

Shelby County•Memphis, TN

1d•Onsite

About The Position

Works under general supervision of Supervisor to perform a variety of entry-level clerical/administrative duties, including but not limited to: data entry, case processing, use of various databases and computer applications, as well as professional communication with customers and stakeholders to address needs. This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff’s Office, Division of Corrections or the Fire Department.

Requirements

Two (2) years of experience in an appropriate clerical or customer service-related field, data processing
High school diploma or possess GED
Skilled in planning, organizing and maintaining an effective and efficient workflow.
Ability to learn and effectively utilize unfamiliar databases in a limited amount of time.
Ability to communicate competently and professionally with stakeholders and public with courtesy and tact.
Ability to working independently based on directives provided by lead staff.
Ability to express ideas clearly, concisely and effectively, verbally and in writing.
Ability to resolve problem situations.
Ability to become proficient in Microsoft Word and Excel in a reasonable time period.
Must maintain reliable transportation.

Responsibilities

Respond to customers and stakeholders via telephone, email or in person to appropriately address their need.
Receives, reviews and processes record, reports and other documents as required with accuracy and in conformance with established policies and procedures.
Process and/or enter pertinent data into the computer or other record format.
Operate various office equipment.
Obtain data from various sources to prepare and compile standard reports.
Maintain files and computer records.
Mail or issue in person department specific authorized documents or materials as required.
Collects fees and other required monetary charges related to department specific services and processes.
Assist other clerical employees.
Performs other related duties as required or directed.