Clerical/Non-Clerical Temp I
City of Mississauga•Mississauga, ON
•CA$22 - CA$26•Hybrid
About The Position
Working for the City means you are part of something big, something special!! You will be part for a team of engaging, enthusiastic and dedicated people that are committed to collaborating with one another to deliver on our commitment to the residents, visitors and businesses of Mississauga. This position will be required to work in a hybrid work arrangement. Our offices are located at Mississauga City Hall, 300 City Centre Drive in Mississauga.
Requirements
- Must be enrolled in a post-secondary Information Technology program
- Must be familiar with a wide variety of software including: Microsoft Windows 10, Microsoft Windows 7,Apple OS X, Microsoft Office (Word, Excel, Power Point) and enterprise email systems such as MicrosoftOutlook
- Hardware knowledge should include personal computers and peripherals such as network printers,scanners, digital cameras, mobile devices such as iPhones
- Should have exceptional customer service skills with a commitment to service excellence, quality and clientcommunication
- Must have the ability to attend various City sites, Occasional bending and lifting of equipment of up to 40 lbs is required.
Nice To Haves
- Hands on experience with Microsoft Active Directory, networking, client/server and web-based architecturesand PC maintenance/repair is an asset
- Mobile Device Management experience is an asset
- Access to a private vehicle is an asset
Responsibilities
- Provide front line Help Desk support at the Tech Hub counter
- Resolve support calls from clients and update data into Help Desk database
- Triage assigned support calls and client inquiries at the 2nd level and dispatch calls to other support teams as necessary
- Imaging and Deployment of PC to support PC Replacement
- Participate in PC Life Cycle and IT Asset Management processes
- Provide front line Help Desk Call Centre telephone support
- Process voicemail and email requests for support
- Log support calls from clients and enter appropriate data into Help Desk database
- Keep employees and management updated with respect to the current status of the corporate network and enterprise applications and systems through web postings and e-mail notifications
- Provide general assistance to Information Technology staff including following up on requests for information/action
Benefits
- Equity, Diversity and Inclusion initiatives
- Accommodations for disabilities during the recruitment process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
