Clerical Healthcare Administrator

University of Denver•Denver, CO

3d•Onsite

About The Position

The Clerical Healthcare Administrator provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures. This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

Requirements

Associates Degree or 2-5 years customer service in a healthcare environment or related field or 2-5 years’ customer service-related experience.
Working knowledge of Microsoft Suite Products.
Knowledge of basic office equipment (phone, fax, copier, credit card machine, etc.).
Computer data entry experience: Typing minimum 40 words/minute.
Working knowledge of medical billing and coding.
Sophisticated written and verbal communication skills.
Ability to concentrate on fine details with constant interruption.
Ability to remember multiple tasks/assignments given to self and others for a long period of time.
Excellent interpersonal skills and oral and written communication skills.
Ability to function independently.
Broad perspective, maturity, discretion, and confidentiality.
Ability to work effectively and collaboratively with various coworkers and departments.
Positive attitude and ability to adapt to change with equanimity.
Proficiency in Microsoft Office products.
Ability to: perform simple motor skills; simple manipulative skills such as writing and picking up a telephone; moderately difficult manipulative skills such as typing; see clearly at both near and far distances; and communicate both verbally in writing.
Basic understanding of math is required.
Ability to be given a budget and stay within it is essential.

Nice To Haves

Bachelor’s Degree.
Experience in medical coding and terminology.
Experience with computerized data collection, billing and account tracking systems.
Experience in Electronic Medical Record software.
Exceptional interpersonal skills, exemplary written and oral communication skills, and strong organizational and time management abilities.
Ability to manage multiple projects at the same time.
Ability to work effectively with diverse constituents.
Ability to handle sensitive and confidential information.
Expertise in quantitative and qualitative data analysis is strongly preferred.

Responsibilities

Registering patients and scheduling patient visits efficiently and accurately.
Facilitating reception area activities.
Performing necessary computer tasks.
Scanning medical records accurately and in a timely manner.
Recording charges and fees accurately on patients accounts.
Collecting charges, as appropriate, and accurately recording the collection thereof.
Maintaining HCC provider (medical and mental health providers) schedules.
Performing a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable).
Acting as an insurance advocate for the students.
Serving as a member of committees within the HCC, Student Affairs and Inclusive Excellence.
Facilitating appropriate resolution of student issues and/or complaints.
Performing routine clerical duties as assigned.
Coordinating and supporting educational outreach programs.
Serving as liaison with various private, public, and university agencies.
Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs.
Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitors, and co-workers.
Schedules patient appointments efficiently and accurately according to practice protocols.
Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols.
Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency.
Instruct patients how to enter their information online through the secure web portal.
Notifies providers when a patient has canceled or rescheduled an appointment.
Scans and updates patient’s electronic medical records, i.e., scan specialists referred visit notes, emergency room notes, prescription requests, etc., notifies referring provider or nurse for review.
Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays the information to the appropriate person with accuracy, courtesy, and speed; provides routine information via phone, e-mail and face to face; monitors patient needs in the reception area; maintains neat, clean, and safe work area.
Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other clerical duties upon request of the DAF and MBD.
Creates, implements and oversees communications programs, be it internal or external, that effectively describe and promote DU HCC.
Ensures accuracy of CPT and ICD-10 codes.
Maintains patient electronic medical records.
Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations.
Assures the accuracy of CPT and ICD-10 codes on patient visit according to the nature of the service rendered.
Answers staff questions related to billing and collection.
Notifies appropriate parties of any missing information.
Generates patient’s bills for services rendered and records all collections.
Provides information and instruction to patients about charges and billing options.
Processes payments and the daily financial packet.
Tracks accounts receivable and aging of accounts and generates reminder notices accordingly.