SW - Clerical Associate, IV

City of New York • New York City, NY

3d • Onsite

About The Position

The Department of Transportation’s (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. The mission of the Sidewalk Program is to support the agency’s goal by providing for the safe, efficient, and environmentally responsible movement of people by making sidewalks safe and accessible for all pedestrians. Under general supervision, the selected candidate will assist the Sidewalk Program's Community Response Unit by creating Notices of Violation, responding to complaints and inquiries via 311 Dynamics and Arts, processing field reports into various databases; process field staff reports including Preliminary Inspection Reports, Reinspections, dismissal inspections, all tree defect inspections, curb complaint inspections; perform data entry into multiple databases; respond to customer inquiries via 311 Dynamic and ARTS; respond to phone calls regarding scheduled and on-going construction; perform administrative support tasks as needed.

Requirements

• Serving permanently in the title of Clerical Associate, or have filed for, and take the upcoming Clerical Associate Civil Service Bridge Exam # 3120
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Responsibilities

• Creating Notices of Violation
• Responding to complaints and inquiries via 311 Dynamics and Arts
• Processing field reports into various databases
• Processing field staff reports including Preliminary Inspection Reports, Reinspections, dismissal inspections, all tree defect inspections, curb complaint inspections
• Performing data entry into multiple databases
• Responding to customer inquiries via 311 Dynamic and ARTS
• Responding to phone calls regarding scheduled and on-going construction
• Performing administrative support tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED