Lubbock Clerical Assistant

MOODY NEURO REHABILITATION INSTITUTE•Lubbock, TX

1d•Onsite

About The Position

The Clerical Assistant provides clerical assistance to the Program Director, clinical staff, and day and residential patients. The role helps expedite information provided to admitting and funding sources and supports the team in monitoring access on the unit. The position is full-time, non-exempt, and based at Moody Neuro in Lubbock, Texas, with a day shift and negligible travel. Duties include notifying the clinical team of day-patient and single-service outpatient absences; performing general office and records tasks; monitoring patient and visitor traffic; answering phones and checking voicemail; supporting patients and business development activities; transporting paperwork and supplies; managing patient money-management accounts and vending machines; tracking attendance and census; ordering supplies; and completing meeting, screening, and records-related tasks. The employee also performs other duties as assigned by the Program Director and clinicians.

Requirements

High school diploma or equivalent.
At least two years of general office experience, including specific experience in a medical setting.
Proficiency with Microsoft Word, Excel, PowerPoint, and the internet.
Knowledge of general office procedures.
Knowledge of and ability to use good telephone etiquette.
Proficient typing, filing, verbal, written, and social communication skills.
Organized and detail-oriented, with the ability to prioritize and plan work to consistently meet deadlines.
Ability to operate office equipment efficiently.
Ability to lift items independently up to 20 pounds.
NCI certification; training will be provided during orientation.

Responsibilities

Notify the clinical team in a timely manner about day-patient and single-service outpatient absences.
Perform general clerical work, including typing, copying, creating forms, printing therapy notes and discharge summaries, obtaining signatures, and filing documents in patient charts.
Monitor traffic to and from the residential unit and lobby during treatment hours; greet and check in visitors, verify they are on the approved visitor list, direct them, and notify staff of their arrival.
Answer phones and check general voicemail to ensure the appropriate staff are notified of incoming calls; arrange tours for unscheduled potential patients and families.
Set up patient notebooks before admission and ensure they contain the proper information; tally patient contract awards weekly; support vending machine operations.
Set up screening folders for business development, copy screening information and distribute it to admissions and the clinical team, and update, print, and fold Lubbock brochures for local marketing.
Transport paperwork to and from the medical director, neuropsychologist, CRS, and other entities; pick up supplies for the clinical team and provide mailing support.
Manage the Money Management account for all patients.
Prepare and maintain medical records for program clients, store and archive records according to program policies and procedures, complete medical record requests, and file charts.
Track and enter day-patient attendance and census data.
Order office supplies and manage vending machines and inventory.
Print all clinical notes monthly after the sixth of each month.
Stock conference rooms for meetings and complete meal orders for meetings such as town halls and marketing events.
Conduct COVID screenings.
Perform other duties as assigned by the Program Director and clinicians.