Clearance Center Operations Manager
About The Position
Goodwill Southern California is hiring a Clearance Center Operations Manager to support its mission of transforming lives through the power of work. The manager leads day-to-day operations, develops team members, and ensures performance across production, sales, safety, and service so the location operates efficiently and delivers community impact. The role oversees production, salesfloor execution, backroom processes, donation processing, merchandising, and inventory flow. It partners with the General Manager on sales, payroll, safety, and expense control; monitors key performance indicators; supports staffing and team development; and ensures a safe, clean, compliant work environment. The manager may serve as Manager on Duty and must work flexible shifts, including evenings, weekends, and holidays, and support nearby locations as needed.
Requirements
- 1–3 years of supervisory experience in retail, warehouse, or customer-focused operations.
- Strong leadership skills, including the ability to coach, develop, and motivate teams.
- Experience managing operations, performance metrics, and multiple priorities.
- Comfort using POS systems, timekeeping systems, and basic computer applications such as Outlook and Excel.
- Strong communication, problem-solving, and organizational skills.
- Ability to handle confidential information professionally.
- Commitment to Goodwill’s mission and RISE values: Respect, Integrity, Service, and Excellence.
Nice To Haves
- Bilingual Spanish/English.
Responsibilities
- Serve as Manager on Duty as needed, overseeing opening, closing, daily operations, and real-time decisions.
- Lead daily production, salesfloor execution, and backroom processes.
- Train, coach, and develop team members to meet performance goals, productivity standards, and customer service expectations.
- Partner with the General Manager to drive results across sales, payroll, safety, and expense control.
- Enforce company policies and procedures to maintain a safe, clean, and compliant work environment.
- Monitor and improve KPIs, including production output, merchandising standards, and customer engagement programs.
- Support hiring, onboarding, scheduling, performance feedback, and team development activities.
- Coach team members on loss prevention, de-escalation practices, and operational standards.
- Oversee donation processing, merchandising, and inventory flow to maximize efficiency and results.
- Support audits, compliance activities, and operational reporting, ensuring standards are consistently met.
- Communicate business results, operational challenges, and opportunities to leadership.
- Work flexible shifts, including evenings, weekends, and holidays, and support nearby locations as needed.
Benefits
- Discount at Goodwill SoCal retail locations
- Discounts on dining, retail, theme parks, and movies through Goodwill Perks
- Employee Assistance Program with mental and physical wellness, financial and legal resources, and career and education support
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Account (FSA)
- Life insurance
- 403(b) retirement plan
- Paid time off (PTO)
- Paid holidays
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
