Cleaning Team Leader

Block by Block•Stamford, CT

2d•Onsite

About The Position

The Cleaning Team Leader manages the shift duties of clean and safe ambassadors, ensuring compliance with Block by Block standards, best practices, procedures, and policies. The role involves leading daily briefings, assigning duties and zones, reviewing events, weather, and safety updates, and providing guidance for field operations. The Team Leader provides excellent customer service to the team and within the Business Improvement District (BID), holds team members accountable for completing projects and remaining productive, and maintains a positive, professional environment. The role includes preparing written reports about broken infrastructure and graffiti on private property, as well as basic daily reports of accomplishments and completed tasks. The Team Leader provides direction and counsel to team members and reports concerns to the Operations Manager. The position requires continuous outdoor movement throughout an eight-hour shift, working in all weather conditions with provided inclement weather gear, and lifting 50 pounds or more when needed. The schedule listed is Monday through Friday, 6:00 a.m. to 2:30 p.m., and Saturday and Sunday, 7:00 a.m. to 3:30 p.m.; open availability is encouraged to accommodate team needs. Pay is $22.66 per hour.

Requirements

Prior managerial or supervisory experience.
Valid driver's license.
Ability to speak, read, and write English to create basic reports.
Proficiency in computer use and Microsoft Office products.
Basic knowledge of smartphone technology.
Physical capacity to traverse continuously during an eight-hour shift, with normal breaks.
Ability to work outdoors in all conditions with provided inclement weather gear.
Ability to lift 50 pounds or more when needed.
High school diploma; college education preferred.

Nice To Haves

Customer service and hospitality experience.
Ability to drive and operate a vehicle.
Open availability to accommodate team needs.

Responsibilities

Manage clean and safe ambassadors' shift duties and ensure compliance with company standards, practices, procedures, and policies.
Hold team members accountable for completing projects and remaining productive.
Lead daily shift briefings and assign duties and zones.
Review events, weather, and safety updates with ambassadors.
Provide customer service in the BID and to the ambassador team.
Guide and direct on-street and field operations.
Write reports about broken infrastructure and graffiti on private property, and prepare basic daily reports of accomplishments and completed tasks.
Provide direction and counsel to team members and report concerns to the Operations Manager.
Maintain a positive, professional environment in compliance with applicable laws, regulations, policies, procedures, and company standards.

Benefits

Medical insurance, with available FSA and/or HSA.
Dental insurance.
Vision insurance.
Short-term and long-term disability insurance.
Life insurance.
Accidental death and dismemberment coverage.
Critical illness and accident coverage.
Vacation, sick time and/or PTO where applicable under local requirements and contract agreements.
Paid leave where required by law.
Holidays and floating holidays where required by contract agreement.
Birthday pay for eligible employees after one year of service at most locations, unless otherwise stated in a collective bargaining agreement.
Jury duty leave where required by law.
401(k) retirement savings plan.