Cleaning Team Leader

SMS Holdings•Stamford, CT

1d•Onsite

About The Position

The Cleaning Team Leader manages the shift duties of Clean and Safe Ambassadors and ensures compliance with Block by Block standards, procedures, and policies. The role leads daily briefings, assigns duties and zones, reviews events, weather, and safety updates, and provides guidance to field operations. The Team Leader supports a productive, accountable team and provides excellent customer service to the community and Ambassadors. The position also involves preparing basic written reports about completed work, broken infrastructure, and graffiti on private property; counseling team members; and reporting concerns to the Operations Manager. The Team Leader is expected to maintain a positive, professional environment and work outdoors in all conditions. The role requires continuous walking during an eight-hour shift, with scheduled breaks, and may require lifting 50 pounds or more.

Requirements

Prior managerial or supervisory experience.
Valid driver's license.
Ability to work outdoors in all conditions with provided inclement weather gear.
Ability to traverse continuously during an eight-hour shift, with normal breaks.
Ability to lift 50 pounds or more when needed.
Ability to speak, read, and write English to create basic reports.
Proficiency in computer usage and Microsoft Office products.
Basic knowledge of smartphone technology.

Nice To Haves

Customer service experience or skills.
Hospitality experience or skills.
Ability to drive and operate a vehicle.
High school diploma or college education preferred.
Open availability to accommodate the needs of the team.

Responsibilities

Manage shift duties of Clean and Safe Ambassadors and ensure compliance with company standards, best practices, procedures, and policies.
Hold team members accountable for completing projects and remaining productive.
Lead daily shift briefings and assign duties and zones.
Review events, weather, and safety updates with Ambassadors.
Provide customer service in the Business Improvement District and to the Ambassador team.
Provide guidance and direction for on-street and field operations.
Write reports about broken infrastructure and graffiti on private property, as well as basic daily reports of accomplishments and completed tasks.
Provide direction and counsel to team members and report concerns to the Operations Manager.
Maintain a positive and professional environment in compliance with applicable laws, regulations, company policies, procedures, and standards.

Benefits

Medical insurance, with available FSA and/or HSA.
Dental insurance.
Vision insurance.
Short-term and long-term disability insurance.
Life insurance.
Accidental Death and Dismemberment coverage.
Critical illness and accident coverage.
Vacation, sick time and/or PTO, subject to local requirements and contract agreements.
Paid leave where required by law.
Holidays and floating holidays where required by contract agreement.
Birthday pay, generally eligible after one year of service at most locations unless otherwise stated in a collective bargaining agreement.
Jury duty leave where required by law.
401(k) retirement savings plan.