Cleaning Specialist III - Office Assistant

EZER HOME SOLUTIONS LLC•Brentwood, MO

27d•Hybrid

About The Position

This hybrid role blends our senior field position (Cleaning Specialist III) with an office operations assistant. You’ll deliver high‑quality cleans the Ezer Way — Look. Touch. Perfect., lead on‑site quality checks, and support the office with scheduling, client communication, invoicing, and daily operations. You’ll switch comfortably between client homes and the office to keep days running smoothly and clients happy.

Requirements

1+ year residential cleaning experience; confident with solo cleans.
High school diploma or equivalent required; associate degree preferred.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficiency in Google Workspace, and basic CRM/software systems (Jobber preferred).
Ability to multitask, prioritize, and work independently in a fast-paced environment.
Friendly, professional, and customer-service oriented.

Nice To Haves

associate degree preferred

Responsibilities

Client Communication: Answer calls, texts, and emails promptly and professionally. Support quotes, services, and scheduling questions; send confirmations and reminders. Follow up for feedback and recurring service; maintain positive client relationships.
Scheduling & Job Coordination: Build, adjust, and confirm daily/weekly schedules for residential and commercial clients. Assign jobs based on availability, skill, and location; track team availability. Update changes in CRM (Jobber) and keep owners informed of impacts.
Administrative & Office Tasks: Maintain and update client records; organize digital documents and contracts. Support supply checks/restock and internal calendars (meetings, events, trainings). Daily invoicing/status checks; log skips, cancellations, and special requests.
Marketing & Sales Support: Light lead follow‑up and nurture (text/email/phone) to move prospects to scheduled. Assist with simple marketing tasks (social posts, email sends, flyers) as needed. Keep CRM lead fields current and note conversion status.
Staff Support: Assist onboarding (documents, schedules, basic systems walk‑throughs). Keep clear two‑way communication between the field and office. Help coordinate meetings, supply needs, and schedule changes.
Reporting & Tracking: Prepare simple reports on client feedback, recurring status, and cancellations. Track basic KPIs (bonuses, performance, client retention) and daily ops trends.
In-Home (CSIII): Lead client walk‑throughs; confirm scope and expectations before work begins. Oversee quality control; ensure work meets Ezer standards on every visit. Model pace, safety, and detail; mentor teammates on site when paired. Communicate updates/issues to clients & office; document notes and photos in apps.