Cleaning and Restoration Operational Manager
About The Position
Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee the day-to-day operations of its carpet cleaning and water restoration teams. The manager will help ensure projects are completed efficiently, safely, on time, within budget, and to industry standards. This is a hands-on role that includes stepping into the field to assist with carpet cleaning jobs when needed and providing leadership and high-quality customer service. The role includes managing and scheduling teams, conducting quality inspections, training employees, overseeing safety compliance and project documentation, and serving as the primary client contact. The manager will work with upper management to establish operational goals, support revenue growth, monitor performance indicators, improve procedures and service delivery, and manage equipment and supply inventory.
Requirements
- Minimum of 3–5 years of experience in water restoration and carpet cleaning operations.
- Proven experience in team management and leadership roles.
- Strong organizational, communication, and customer service skills.
- Ability to work in a fast-paced, hands-on environment and handle multiple projects at once.
- Proficiency with project management or estimating software such as Xactimate, CRM systems, and scheduling tools.
Nice To Haves
- IICRC certifications, with specialties in Water Restoration Technician (WRT), Carpet Cleaning Technician (CCT), and Applied Microbial Remediation Technician (AMRT).
- OSHA 30 Certification.
Responsibilities
- Oversee the daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
- Manage and schedule teams for water restoration, carpet cleaning, and related services.
- Conduct quality-control inspections to ensure adherence to IICRC standards and company protocols.
- Perform field work as necessary, assisting with carpet cleaning and restoration jobs to maintain quality, provide leadership, and support smooth operations.
- Train and mentor team members on techniques, safety procedures, and equipment use, keeping them up to date with industry standards.
- Ensure compliance with OSHA regulations and safety policies, and maintain documentation of safety protocols and training.
- Serve as the primary point of contact for clients, communicate effectively, address concerns, and support customer satisfaction.
- Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators.
- Help develop and implement procedures to streamline operations and improve service delivery.
- Maintain and track equipment and supply inventory, ensuring resources are available and in good working order.
- Oversee reporting and documentation for restoration and cleaning projects, including work orders, client records, and billing information.
Benefits
- Competitive salary
- Performance-based bonus
- Free uniforms
- Paid time off
- Health benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
