Overnight

Planet Fitness - PF Baseline Fitness•Brooklyn Park, MN

About The Position

The Cleaner/Customer Service employee is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience. The role includes cleaning and sanitizing locker rooms, fitness equipment, and the gym floor; replenishing locker-room paper products; reporting broken amenities or equipment; and promptly turning in lost member property according to the company’s lost-and-found policy. The position requires customer-service-focused communication, active listening and empathy, problem-solving, and tactful, appropriate interactions with members, coworkers, and the public. Honesty and a good work ethic are the stated minimum qualifications. The role reports to the Club Manager and is classified as full-time or part-time, non-supervisory, and non-exempt.

Requirements

Honesty and a good work ethic.
Ability to meet the stated physical demands, including standing and walking; reaching and feeling with hands, fingers, and arms; climbing, balancing, kneeling, and crouching; and lifting over 100 pounds.
May encounter toxic chemicals.

Responsibilities

Thoroughly clean and sanitize locker rooms, fitness equipment, and the gym floor.
Stock locker rooms with appropriate paper products.
Report broken amenities or equipment, such as toilets, showers, hair dryers, or gym equipment, to the Club Manager, Manager in Training, or Team Lead.
Immediately turn lost member property in to the Club Manager, Manager in Training, or Team Lead according to the company’s lost-and-found policy.
Communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
Listen actively, empathize with customers, and work together to solve problems.
Recognize and define problems, analyze relevant information, encourage alternative solutions, plan resolutions, and seek assistance when needed.
Demonstrate tact and skill in interactions, using appropriate behavior and language.