Clean Tech Case Manager

Goodwill Industries of New Mexico•Albuquerque, NM

16d•Hybrid

About The Position

Join Goodwill Industries of New Mexico as a Clean Tech Case Manager, where you'll provide guidance, advocacy, and personalized support to individuals pursuing careers in the rapidly growing clean technology industry. Working with graduates of our in-house Solar Installation and Heat Pump Installation training programs, you'll help participants overcome barriers, access resources, and successfully transition into rewarding careers. Every day offers the opportunity to make a meaningful impact through service coordination, problem-solving, career support, and empowering individuals to achieve their goals while contributing to a more sustainable future.

Requirements

Excellent customer service and participant engagement skills.
Strong interpersonal and relationship-building skills with participants, families, community partners, and stakeholders.
Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
Knowledge of HIPAA requirements and ethical standards related to human services.
Effective case management, advocacy, and resource coordination skills.
Ability to establish rapport and work effectively with diverse populations.
Strong organizational skills and ability to manage multiple cases and competing priorities.
Accurate documentation, recordkeeping, and reporting abilities.
Attention to detail with the ability to meet deadlines and maintain compliance requirements.
Proficiency in reviewing, verifying, and processing program-related financial and billing documentation.
Ability to work independently while collaborating effectively as part of a team.
Strong verbal and written communication skills.
Commitment to continuous learning, professional development, and quality improvement.
Ability to adapt to changing program needs and requirements.
Must be able to pass a criminal background check and drug test.
Must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

Nice To Haves

Bachelor’s Degree in social services or related human services field, preferred.
One to three years’ work experience in case management or social work is preferred.
CCM, CRC or MSW preferred.
Ability to acquire CPR and First Aid certification.
Bilingual preferred.

Responsibilities

Adhere to Goodwill's attendance and punctuality policies.
Ensure HIPAA compliance and maintain confidentiality of privileged information.
Implement CARF standards within all programs and adhere to the organization's Code of Conduct and Business Ethics Policy.
Contact participants and provide case management services to an assigned caseload in accordance with program guidelines and scope of work.
Travel as required to meet participant and program needs.
Orient participants to organizational policies and procedures, including rights and responsibilities, mission, programs and services, grievance procedures, and confidentiality requirements.
Provide case management services and coordinate referrals to appropriate support services, including medical, behavioral health, and social service resources.
Build and maintain collaborative relationships with community agencies and service providers.
Maintain accurate, current, and complete participant case records; document all participant contacts in a timely manner.
Complete all required documentation, case notes, reports, and program records within established timeframes.
Review, prepare, and submit participant budgets, reimbursements, and other program-related documentation in accordance with contract requirements.
Complete, verify, and submit monthly billing within established deadlines.
Monitor caseloads and close inactive cases on a monthly basis to ensure accurate program records.
Attend staff meetings, provide updates on participants with complex needs, and receive new referrals.
Participate in ongoing professional development through training, workshops, meetings, and review of current industry practices.
Perform other related duties as assigned.