Clean Energy Production Support Manager
About The Position
Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and scale adoption of energy efficiency and clean heating technologies across our customers. This is a great role to demonstrate your ability to drive results, demonstrate application of cross-disciplinary skills to the clean energy space and gain firsthand experience with the clean energy transition. As the Production Support Manager, you will be responsible for the operational stability and performance of our core enterprise platforms supporting Con Edisons Clean Energy organizations. In this role, you will lead a multi-tiered support team of Tier 1 and Tier 2 specialists dedicated to providing in-depth technical assistance, addressing complex bugs, resolving infrastructure problems, and developing new platform solutions. Your team will focus on deployment consistency and swift incident resolution within defined SLAs. You will oversee the reliability and usability of critical business applications across the CES-wide portfolio, with a specific focus on the DMTS application, the Salesforce platform, SQL-developed tools, and associated data reporting capabilities. Serving as a key liaison between business users and technical teams, you will directly manage a team of developers and DBAs. Your primary focus will be on maintaining consistent platform performance, overseeing incident and data refresh management, performing root cause analysis (RCA) to drive permanent corrections, and implementing proactive system enhancements.
Requirements
- Operational stability and performance of core enterprise platforms.
- In-depth technical assistance.
- Addressing complex bugs.
- Resolving infrastructure problems.
- Developing new platform solutions.
- Deployment consistency.
- Swift incident resolution within defined SLAs.
- Reliability and usability of critical business applications.
- DMTS application support.
- Salesforce platform support.
- SQL-developed tools support.
- Data reporting capabilities support.
- Liaison between business users and technical teams.
- Management of developers and DBAs.
- Consistent platform performance.
- Incident management.
- Data refresh management.
- Root cause analysis (RCA).
- Proactive system enhancements.
Nice To Haves
- Demonstrate ability to drive results.
- Demonstrate application of cross-disciplinary skills to the clean energy space.
- Gain firsthand experience with the clean energy transition.
Responsibilities
- Lead a multi-tiered support team of Tier 1 and Tier 2 specialists dedicated to providing in-depth technical assistance, addressing complex bugs, resolving infrastructure problems, and developing new platform solutions.
- Focus on deployment consistency and swift incident resolution within defined SLAs.
- Oversee the reliability and usability of critical business applications across the CES-wide portfolio, with a specific focus on the DMTS application, the Salesforce platform, SQL-developed tools, and associated data reporting capabilities.
- Serve as a key liaison between business users and technical teams.
- Directly manage a team of developers and DBAs.
- Maintain consistent platform performance.
- Oversee incident and data refresh management.
- Perform root cause analysis (RCA) to drive permanent corrections.
- Implement proactive system enhancements.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
