Classroom Technology Support Assistant

Berklee College of Music • Boston, MA

10d • Onsite

About The Position

The Classroom Technology Support (CTS) Assistant provides Berklee community members who are utilizing Berklee classrooms, conference rooms, and digital signage TVs. CTS Assistants will work both independently and closely with staff members (Multimedia Support Consultants) to provide in person classroom support, preventative maintenance, and training for all general classroom and conference rooms at Berklee.

Requirements

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.
• Basic Understanding of AV Signal Flow and macOS ecosystem
• Punctuality, time management, and communicativeness
• High customer service standards over the phone and email.
• Adaptability to quickly make decisions under pressure.
• Promote a positive and professional work environment.
• Ability to work both independently and collaboratively.
• Proactive attitude of learning new skills and helping others.
• This position is for students staying in Boston throughout this summer.
• Access to modern smartphones and laptops/tablets

Responsibilities

• Receive thorough training on the following: Over the phone support for AV-related incidents IT support ticket creation, management, and resolution Remote technical support over Q-SYS Reflect Hands-on troubleshooting of AV hardware (Q-SYS, Extron, Logitech, etc.) Inspect integrity of AV cables such as HDMI, 3.5mm, CAT6, etc Cross divisional communication over Slack
• Be the first point of contact for incoming AV related incidents.
• Be standby for escalated deployment to incident locations.
• Further escalations to student supervisors or full-time employees when necessary.
• Assist full-time employees with repairs, replacements, and installations of new AV equipments

Benefits

• Student Employment program provides opportunities for you to work part-time on campus, thereby helping you to meet some of your living expenses.
• With more than 900 positions ranging from 10 to 15 hours of work per week, as well as daily opportunities for project-based temporary employment, student employment is a great opportunity for professional and educational growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed