Classroom Technology Specialist

UO HR Website•Eugene, OR

5d•Onsite

About The Position

The Classroom Technology Specialist will work as an integral part of the Classroom Technology team to provide technical support and site administration for rooms and equipment. This position will make minor and/or preventive classroom equipment repairs, deliveries, and installations. The Classroom Technology Specialist provides training, consultation, and direct technical support to students, staff, and faculty using technology and information systems in classroom settings. Typical responsibilities include but are not limited to troubleshooting classroom AV and projection systems, monitoring equipment requests and reservations, tracking and organizing equipment intake, stock and storage and communal working areas, assisting with AV Services projects and preparing equipment, minor equipment installations, helping to maintain the Classroom Technology, classroom database and website, providing event technology setup assistance and basic camera and audio operation, and working directly with the AV manager as needed to perform administrative, planning or project prep task. The incumbent in this position will be expected to work somewhat independently, under the direction of the AV Services manager, while applying broad knowledge to standard and non-standard technical applications to solve a wide range of problems and accomplish tasks. This position may be required to work evenings, weekend shifts, and/or holidays in the absence of regularly scheduled staff; academic calendar requirements may impact some types of leave requests during certain times of the year. Work is reviewed regularly by the supervisor to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.

Requirements

AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience
Broad knowledge of and technical fluency with presentation technologies and information systems used in diverse university level educational settings
Demonstrated skills in the use and maintenance of digital and other video and audio projection and presentation devices
Familiarity with classroom control systems, and a range of classroom hardware from various AV hardware brands
Strong troubleshooting skills with the ability to work under pressure to quickly and accurately diagnose and correct complex problems involving computer and projector settings, cable and network connections, and room systems in live settings such as large classrooms with students and professors present
Experienced in training and consulting on AV and computer equipment for various skill levels
Ability to work well independently as well as collaboratively with all UO staff
Effective time management in both cyclic and sporadic workloads, and during under high activity and interruptions
Must be able to work for long periods under artificial light
Outstanding track record in service delivery, customer service, and internal communication
Provide superior customer service, with the ability to address customer escalations as needed with tact, and diplomacy
Excellent written and interpersonal communication skills
Ability to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds
Experience with and ability to manage multiple projects and competing priorities
Perform duties in a way that advances and supports the mission of the department and university
Maintain a safe and safety-conscious workplace
Maintain a respectful workplace and model a positive and proactive attitude
Model the highest ethical standards

Nice To Haves

Experience with room technology assistance for events, or other high pressure situations
Experience in higher education, preferably in an educational technology support role
Previous lead-work or supervisory experience
Experience with ITIL or ITSM, or other technology industry-based framework
A valid driver's license
Previous project management or project lead experience
Ability to qualify for and maintain UO driver's certification eligibility, which includes maintaining an Oregon driver’s license throughout employment in this position

Responsibilities

Troubleshooting classroom AV and projection systems
Monitoring equipment requests and reservations
Tracking and organizing equipment intake, stock and storage and communal working areas
Assisting with AV Services projects and preparing equipment
Minor equipment installations
Helping to maintain the Classroom Technology, classroom database and website
Providing event technology setup assistance and basic camera and audio operation
Working directly with the AV manager as needed to perform administrative, planning or project prep task
Making minor and/or preventive classroom equipment repairs, deliveries, and installations
Providing training, consultation, and direct technical support to students, staff, and faculty using technology and information systems in classroom settings