Classroom Technology Services Student Pool

OSU Oregon State University • Corvallis, OR

2d • Onsite

About The Position

Academic Technologies at Oregon State University (OSU) is seeking motivated and customer-focused student employees to join the Classroom Technology Services team. This position provides a unique opportunity to gain hands-on experience supporting the technology that powers teaching, learning, and campus events across the university. Student employees work alongside professional technology staff to maintain, troubleshoot, and support audiovisual systems in classrooms, labs, conference rooms, and large event venues, including Milam Auditorium. This role offers meaningful professional development in technology support, customer service, project coordination, inventory management, event operations, and technical troubleshooting. Student employees participate in classroom readiness checks, technology upgrades, end-of-term room servicing, inventory audits, technology testing, and collection of operational metrics that help improve the student and instructor experience. Employees gain valuable experience with audiovisual systems, computers, presentation technologies, and enterprise support tools while contributing to the success of academic instruction and university events. We are looking for self-motivated individuals with strong communication skills, a positive customer-service attitude, and a desire to learn in a collaborative team environment. The Undergraduate Student Information Technology Worker performs a variety of tasks related to computing operations, user support and installation, or programming and analysis. Successful candidates should possess working knowledge of audiovisual equipment, computers, and presentation software; demonstrate strong oral communication skills; be self-motivated and able to take initiative; work effectively in a team environment; and maintain a positive customer-service attitude.

Requirements

• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
• Must meet the applicable minimal enrollment standard
• High School student: Regularly enrolled in a high school or participating in a home-schooling program
• Undergraduate and post-baccalaureate student: 6 credit hours per term
• Undergraduate international student: 12 credit hours per term
• Graduate student officially admitted to Graduate School: 5 credit hours per term
• Graduate international student officially admitted to Graduate School: 9 credit hours per term
• International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
• Must have working knowledge of audio/visual equipment.
• Must have working knowledge of computers and presentation software.
• Self-motivated and able to take initiative with tasks.
• Ability to lift and carry equipment up to 25 pounds.
• Strong oral communication and interpersonal skills.
• Excellent customer service skills with a commitment to providing professional, courteous support.
• Demonstrated ability to work effectively in a collaborative team environment.
• Demonstrated reliability, punctuality, and commitment to maintaining scheduled work shifts.
• Positive customer-oriented attitude and a willingness to learn new technologies and processes.
• Must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq.
• Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.
• OSU will conduct a review of the National Sex Offender Public website prior to hire.

Nice To Haves

• Working knowledge of audiovisual equipment
• Working knowledge of computers and presentation software
• Strong oral communication skills
• Self-motivated and able to take initiative
• Work effectively in a team environment
• Maintain a positive customer-service attitude

Responsibilities

• Provide in-person, phone, and remote support for classroom, presentation, and audiovisual technologies used by instructors, staff, and students.
• Conduct troubleshooting, service, and testing of classroom technology systems and report issues through the Support Desk ticketing system.
• Staff the Classroom Technology Services Presentation Support Desk and assist customers using classroom and presentation technologies.
• Conduct weekly classroom readiness inspections to verify technology functionality, room condition, and instructional readiness.
• Provide basic instruction and support on the operation of classroom audiovisual and presentation systems.
• Assist with event and examination support, including evening and weekend activities in Milam Auditorium and other campus venues.
• Perform end-of-term classroom servicing, including equipment testing, cleaning, inventory verification, documentation, and classroom technology reset activities.
• Assist with technology installations, upgrades, inventory management, asset tracking, and collection of classroom technology performance metrics.

Benefits

• Meaningful professional development in technology support, customer service, project coordination, inventory management, event operations, and technical troubleshooting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED