Classroom Support Technician, Information Technology Services

UVA Health•Charlottesville, VA

5d•$52,000 - $56,000•Onsite

About The Position

UVA Information Technology Services (ITS) is looking for a Classroom Support Technician. The Classroom Support Technician installs, maintains, and supports technology-enhanced classrooms at the University of Virginia. Technicians provide audio, video, computer, and other control hardware and software support, ensuring that university and department equipment remains functional for professors and students alike, both virtually and in person. Experience working independently and using sound judgment in decision-making under pressure is required, as is demonstrated experience working within a framework of standards and guidelines.

Requirements

High school diploma
Demonstrated customer service skills
Ability to be on-site in Charlottesville, VA (no opportunity for remote work).
Experience working independently and using sound judgment in decision-making under pressure is required.
Demonstrated experience working within a framework of standards and guidelines.
High School Graduate or Equivalent.
No experience required.
Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.

Nice To Haves

Associate’s degree

Responsibilities

Assists faculty, staff, and other end users with technology installed in classrooms.
Troubleshoot networked, commercial audio, and video systems.
Install and configure audio and video equipment in classrooms – including projectors, computers, and Crestron equipment, with the engineers guidance.
Interpreting and wiring diagrams to terminate audio/video cables.
Update/upgrade firmware/software on devices and computers, per instructions.
Manage audio and video equipment using Crestron software tools.
Effectively communicate and collaborate in Microsoft Teams.
Performs other duties as assigned.