Classroom Support Student Technology Assistant (STA 1) (Open to Work Study and Non-Work Study)

The University of Texas at Austin•Austin, UT

6h•Onsite

About The Position

Join Liberal Arts Instructional Technology Services (LAITS), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin. LAITS offers free professional development programs like UT Learn and LinkedIn Learning, as well as the SEED Programs through the Student Employment Office. The LAITS Classroom Support Student Technology Assistant (STA) is responsible for supporting and maintaining classroom technology across campus. STAs will work collaboratively with other students and full-time technicians to provide help desk support for the learning technology in classrooms and other spaces on campus. This introductory position requires some morning shifts, frequent walking, and a positive customer service attitude.

Requirements

Availability to work 6:00am - 8:00am for Morning Classroom checks.
Current undergraduate or graduate student at UT Austin.
Strong attention to detail and organization.
Demonstrate basic proficiency with both Mac and PC operating systems
Strong written and verbal communication skills
Punctual attendance
Ability to work independently and in a team-oriented environment
Ability to provide good customer service to faculty, staff, and students.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Familiarity with AV systems and components
Prior experience with customer service and/or technical troubleshooting
Familiarity with online video conferencing platforms such as Zoom and Teams.

Responsibilities

Conduct campus-wide classroom technology checks from 6:00–8:00 a.m. to ensure functionality ahead of scheduled classes.
Staff the Classroom Support Help Desk, providing phone and in-person support for Faculty/Staff experiencing classroom technology issues.
Dispatch to classrooms in response to active technology support requests.
Create support tickets for classroom technology issues and user-reported problems.
Transporting equipment, tools, or other supplies to various buildings on-campus.
Assist Classroom Support Technicians with various projects as assigned.