Classroom Support Student Technology Assistant (STA 1) (Open to Work Study and Non-Work Study)

University of Texas at Austin

2d • Onsite

About The Position

The LAITS Classroom Support Student Technology Assistant (STA) is responsible for supporting and maintaining classroom technology across campus. STAs will work collaboratively with other students and full-time technicians to provide help desk support for the learning technology in classrooms and other spaces on campus. This introductory position requires some morning shifts, frequent walking, and a positive customer service attitude.

Requirements

• Availability to work 6:00am - 8:00am for Morning Classroom checks.
• Current undergraduate or graduate student at UT Austin.
• Strong attention to detail and organization.
• Demonstrate basic proficiency with both Mac and PC operating systems
• Strong written and verbal communication skills
• Punctual attendance
• Ability to work independently and in a team-oriented environment
• Ability to provide good customer service to faculty, staff, and students.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Familiarity with AV systems and components
• Prior experience with customer service and/or technical troubleshooting
• Familiarity with online video conferencing platforms such as Zoom and Teams.

Responsibilities

• Conduct campus-wide classroom technology checks from 6:00–8:00 a.m. to ensure functionality ahead of scheduled classes.
• Staff the Classroom Support Help Desk, providing phone and in-person support for Faculty/Staff experiencing classroom technology issues.
• Dispatch to classrooms in response to active technology support requests.
• Create support tickets for classroom technology issues and user-reported problems.
• Transporting equipment, tools, or other supplies to various buildings on-campus.
• Assist Classroom Support Technicians with various projects as assigned.

Benefits

• UT Learn and LinkedIn Learning are free professional development programs offered to student employees
• SEED Programs under the Student Employment Office
• UTSaver voluntary retirement programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed