Classroom Support Assistant (MOT)

University of British Columbia•Surrey, BC

1d•Onsite

About The Position

The Department of Occupational Science & Occupational Therapy’s Classroom Support Assistant provides high-quality, daily classroom support for all of the Department's programs at the Surrey site. This role is integral to the operations and goals of the Department in its provision of excellent client service and program support in all distributed sites. The Classroom Support Assistant will ensure that teaching and learning spaces are set-up for classes by gathering and organizing equipment, ensuring equipment is in working order, and keeping teaching spaces organized and tidy. The incumbent is required to respond on very short notice and resolve issues that arise in an efficient, calm, and customer-service oriented manner. To fulfil the operational requirements of this position, the incumbent will be required to start work at 8:00 am, must be physically able to lift and move equipment such as therapy beds, clinical equipment, stacked chairs, etc., and work in-person 100% of the time. The role performs administrative duties such as class scheduling, room bookings, and supporting written and clinical exams. The incumbent will also act as a liaison with MEDIT/UBC IT to ensure audio-visual equipment that facilitates learning functions correctly. While this position is based out of our Surrey site on a permanent basis. Occasional over-time or weekend work may be required during events and exams.

Requirements

High School graduation, plus one year of post-secondary education, plus three years of related experience, or an equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Nice To Haves

Demonstrated ability to prioritize and multi-task in an environment of constant change.
Familiarity with computers, audio-visual, and medical equipment an asset.
Must have effective customer service, interpersonal, organizational, oral and written communication skills.
High accuracy and strong attention to detail is required.
Enthusiastic, responsible and culturally sensitive.
Ability to work with a broad range of individuals from a variety of backgrounds.
Ability to adapt to working with the different personalities of those who work in the Department and external instructors in order to best accommodate to their needs.
Ability to prioritize and work effectively under pressure to meet deadlines.
Ability to communicate effectively verbally and in writing.
Ability to effectively resolve complaints in a calm, non-confrontational manner, and by exercising sound judgment.
Ability to exercise tact and discretion.
Ability to use sound judgment.
Ability to research, consider information, and come to an appropriate conclusion.
Ability to work independently on site, as well as part of a team across all locations as part of a distributed program.
Ability to analyze problems, identify key information and issues, and effectively resolve time-sensitive situations.
Knowledge and experience supporting audio-visual hardware and software procedures and practices.
First Aid/CPR certification an asset.
Physical ability to perform the duties of the job. (e.g., lifting, standing, working at heights).

Responsibilities

Sole responsibility for daily organization of teaching and learning spaces at the Surrey site for two cohorts of students, such as: setting up spaces, tear-down and tidying, and maintenance of equipment in clinical teaching spaces.
Providing instructor and student support during class time: responding to and resolving complex issues in teaching spaces that arise with little notice, assisting faculty and instructors (some of whom are unfamiliar with UBC procedures) in a prompt, helpful and courteous manner.
Liaises with MEDIT/UBC IT to resolve videoconferencing issues in teaching spaces and meeting rooms.
Provides site-specific support to all student exam accommodations
Ensures teaching equipment is well maintained and submits requests for maintenance on AV equipment.
Works with IT to ensure maintenance/repairs occur in a timely manner.
Monitors equipment stores and ensures new or replacement items are ordered and purchased in a timely manner.
Maintains storage areas for teaching and exam equipment.
Ensures storage areas are well organized and equipment is accessible and easily found by instructors.
Receives equipment and teaching space requirements from course coordinators, faculty, and external instructors, and ensures those requirements are met.
Liaises with Classroom Operations staff at other sites to ensure substantial equivalency in learning space set up and equipment use to ensure accreditation requirements are met
Orders, tracks, and receives equipment and site specific keys for program use.
Tracks and reconciles purchases to ensure costs remain within allocated budgets
Prepares equipment in advance of all exams and events on site.
Receives equipment and tidies up after events.
Liaises with Building Operations to maintain teaching and learning spaces.
Provide administrative and logistical support to programs on site.
Receives and responds to all room booking requests on site from within and outside the Department, maintains the site’s internal room booking calendars.
Ensures external room bookings meet Department policy guidelines.
Supports the planning and preparation of all departmental program events, such Orientation Week, Induction ceremony and graduation as needed.
Provides feedback into policies and procedures to ensure safe and smooth operations of all programs and activities on site
Liaises with Classroom Support Teams at other sites to improve processes, and continually works to increase program efficiency and client satisfaction
Performs site specific assignments as requested by the Site Operations Manager and/or MOT Curriculum Coordinator.
Performs other related duties as required.