Classroom Success Lead (ON) - 12 Months Contract

Nelson Education LTD • Toronto, ON

4d • Hybrid

About The Position

Nelson Education is looking for a passionate Classroom Success Lead to support the successful implementation and engagement of Edwin provincially. Reporting to the Classroom Success Manager, you will collaborate with other team members to ensure Edwin's seamless integration and ongoing usage, positively impacting students and educators across the province. Your primary responsibilities will include offering tailored support and intervention strategies, ensuring sustainable growth and increasing adoptions provincially. Acting as a Direct Success Lead for Ontario Boards, you will provide customized Classroom Success Team (CST) support, guiding them through the full customer journey—from launch, implementation, ongoing support, through to renewal and expansion.

Requirements

• Provincially Certified Teacher credentials and a post-secondary education.
• Proven experience in customer success, education technology and adult training.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and relationship-building skills, with a focus on understanding and addressing the needs of educators and administrators.
• Proven ability to lead, plan, and manage projects effectively, including guiding teams and coordinating initiatives to achieve strategic goals.
• Superior organization skills with the ability to manage multiple tasks and objectives efficiently, maintaining a sense of urgency and results-driven approach.
• Customer-focused mindset, with strong attention to detail and exemplary written and verbal communication skills.
• Proficient technology skills, including comfort with various online tools.
• Exceptional presentation skills with the ability to engage and captivate audiences.

Responsibilities

• Lead strategic planning, implementation plans, and ongoing support for assigned boards, ensuring alignment with customer goals, system priorities, and instructional initiatives.
• Implement targeted engagement and intervention strategies to increase awareness, drive educator adoption, deepen usage, and sustain long-term implementation success.
• Build and maintain strong, collaborative relationships with central teams, coordinators, administrators, educators, and key decision-makers across assigned boards.
• Partnering with the Math and Literacy curriculum leads to position Edwin as a classroom companion that supports existing board initiatives, instructional priorities, and other classroom resources.
• Identify needs and create solutions through professional learning and resources.
• Facilitate responsive in-person and virtual professional learning sessions, workshops, and demonstrations that support effective classroom integration of Edwin.
• Lead and facilitate Leadership Exchange sessions that bring together central teams to network, share best practices, discuss challenges, and strengthen system-wide implementation strategies.
• Coordinate and host subject expert Professional Learning Communities (PLCs) that support collaboration and the sharing of effective practices among curriculum leads across the province.
• Collaborate cross-functionally with internal teams including Sales, Product, Content, Marketing, and Customer Support to identify barriers, communicate customer feedback, and deliver timely solutions.
• Monitor and analyze usage data and engagement metrics to evaluate impact, inform decision-making, and identify opportunities to strengthen adoption and long-term success.
• Achieve retention, engagement, and customer success targets while maintaining a high standard of service and support across assigned accounts.
• Represent the Classroom Success Team and Edwin brand at provincial and industry events.
• Promote Edwin’s impact by showcasing its classroom applications to inspire engagement.
• Network with board representatives and educators to strengthen adoption, build advocacy, and expand reach.

Benefits

• Commuter friendly location (Sheppard & Don Mills)
• Free parking on-site
• Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
• Access to on-site fitness center and fitness classes
• Access to LinkedIn Learning for continuous skill growth
• Mentorship and professional development opportunities
• A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree