(CAN) Réclamations

Walmart•Gatineau, QC

6d•Onsite

About The Position

The Claims position is responsible for obtaining proper credit from all Vendor Partners and controlling inventory through proper merchandise handling procedures according to company guidelines. This role also involves providing exceptional customer service to vendor partners, associates, and customers on the sales floor. The position ensures safety practices are followed, monitors merchandise returns to minimize chargebacks, and maintains up-to-date knowledge of company policies and procedures regarding damaged and recalled merchandise. Additionally, the role supports other associates as required and ensures compliance with various store programs and systems.

Requirements

Age - 16 or older

Responsibilities

Assists in Shrink prevention by scanning all damaged and stolen merchandise in a timely manner.
Maintains all up-to-date returns, vendor return requests (RA), recalls, paperwork, packing and shipping, ensuring they are completed in a timely manner and within deadlines.
Handles all SORT and Global Donation Merchandise.
Ensuring safety practices are being followed continuously (e.g., chemicals are properly disposed, claims area is kept neat, clean and free of hazards, proper ladder usage and lifting techniques).
Monitors merchandise being returned through claims and protect assets by ascertaining proper process and handling in regard to shrink, in order to keep charge backs to a minimum.
Records and monitors returns and shrink wins within the store.
Maintains up to date knowledge about Company policies, guidelines and processes regarding the handling of damaged and recalled merchandises and ensures all New Store Programs and systems are implemented and followed on a continuous basis.
Ensures that the Return Manual is being followed through keeping claims current, keeping charge backs to a minimum and ensuring Vendor Return Request Forms are completed for all claims over 45 days old.
Completes all GM CVP (Customer Value Program).
Provides support to Office Support Associate (OSA) and Directs Store Delivery Associate as required.