Claims Triage Specialist, Full-Time In Office (Mississauga, ON)
About The Position
We have an existing opportunity to add a Claims Triage Specialist to our team! Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote.
Requirements
- Post-secondary education
- Minimum 3 years’ experience in a customer service/support role required
- Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
- Strong computer skills with an aptitude/ability to learn new software/databases
Nice To Haves
- Insurance industry experience/exposure preferred
- Previous experience working in a call center environment or on a queue preferred
- Bilingual in English and French an asset.
- CIP courses or a willingness to take CIP courses through the Insurance Institute
Responsibilities
- Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
- Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement.
- Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
- As applicable, manage and distribute incoming email communication from seven zonal email boxes.
- Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
- Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
- Provide administrative support and assistance when required.
- Generate ad-hoc statistical reports as required.
- Support process improvements and share these with management.
- Follow up with external insurers/adjusters regarding claim number and reserves
Benefits
- Accommodations are available on request for candidates throughout the recruitment and assessment process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
