Claims Training Manager

Coaction Global•Morristown, NJ

About The Position

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients. As a Claims Training Manager in Coaction's fast-paced and dynamic Claims Department, you are an expert in your field, providing strategic guidance aligned with Coaction's claim and overall business strategy. You are dedicated to empowering team growth and derive value from developing the skillsets of those around you. A confident communicator, you collaborate effectively with internal and external stakeholders to ensure optimal outcomes. With experience in training and developing materials for claim professionals, you bring a wealth of expertise to our team.

Requirements

7+ years of demonstrated claims examiner experience
Experience in liability insurance, encompassing PL and/or GL
Coaching mentality with ability to deliver feedback and distill technical topics in a digestible way
Strong verbal and written communication skills
Team-oriented individual with a positive attitude
Ability to proactively identify training gaps and implement innovative strategies to enhance claims handling efficiency and accuracy, driving continuous improvement initiatives

Nice To Haves

Management experience strongly preferred
Training facilitation is strongly preferred

Responsibilities

Create, develop and facilitate the Claims Trainee Program in collaboration with claims leadership, HR, and other internal stakeholders including content creation and external subject matter expert (SME) identification.
Train, supervise, and coach claims trainees while managing workload distribution within the team.
Support the hiring and onboarding process.
Conduct formal and informal training sessions for claims new hires and ongoing refresher training for team members, ensuring alignment with department needs and goals.
Assess and adjust the Claims Trainee Program based on feedback and performance measures, implementing high-value training initiatives.
Oversee claims department onboarding for new hires, maintain claims operations workflows, standard operating procedures (SOPs), and instructional materials.
Collaborate with Claims Quality team to develop, support and deliver line of business specific training in response to opportunities identified through the quality review program and to support claims quality action plans.
In between program cohorts, may manage claims handling for prompt and accurate investigation, reserving, and resolution of new losses, assigning tasks to appropriate staff members.
Collaborate with internal departments and HR as needed to ensure program includes cross-functional exposure and is aligned with the organizations broader talent development strategy
Collaborate with the Vice President, Claims and Chief Claims Officer on strategic initiatives and process improvements.
To extent claims is asked to put together training and information for interdepartmental training, this Claims Manager would assist in coordinating and leading the training.
Perform additional tasks and duties as required by business needs within the claims department or company.