Claims Manager

PRG • Denver, CO

2d • $150,000 - $200,000 • Onsite

About The Position

Claims Manager Job Summary Project Resources Group (PRG) is seeking a Claims Recovery Manager . This in-office position is responsible for the day-to-day supervision of a national recovery team that is physically based in one of our recovery offices (Fort Collins, CO; Denver, CO or Charlotte, NC). Key Responsibilities Drive recovery team accountability for recovery performance, liquidation improvement, and productivity Oversee and effectively manage a staff of claims supervisors and recovery specialists across three offices across the country Manage performance metrics on an hourly, daily, and monthly level to ensure unit goals are reached. Use metrics and statistics to analyze trending and performance, and develop and maintain KPI’s for both sustainability and departmental growth Recommend and implement process improvements Be a motivating presence in a dynamic and fast-paced commission-based environment Manage a wide variety of personalities with a customary tailored approach that is unique to the agent(s) at hand Work with the claims director and the field management team to implement strategic initiatives and maintain pace with industry standards and expectations Conduct account audits, queue analysis and communicate results to supervisors and team members Develop and implement strategies to improve client satisfaction Facilitate settlement and escalation requests from recovery team with clients and third-party business partners, and interpret data and results to clients in regularly scheduled client meetings Ensure operations comply with applicable laws, regulations, and company policies, and promptly escalate material risks, incidents, or compliance issues to the director Collaborate regularly with other branches within the OPD department to resolve complex issues and streamline processes with the shared goal of departmental growth Help train and develop new recovery agents, supervisors and other staff members of the OPD Recovery Team Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement Facilitate scheduling to ensure proper coverage Other duties as assigned by leadership

Requirements

• 3+ years of experience required in leadership/management role
• 5+ years previous industry experience
• Bachelor's Degree
• Proficiency in Microsoft Office Suite
• Must pass pre-employment screening
• Ability to travel
• Ability to work varied days and hours

Nice To Haves

• Previous experience in recovery, collections, construction, insurance or finance industry
• Possess the ability to handle a high stress environment
• Experience with risk management and compliance
• Strong personality with natural leadership skills
• Impeccable communication skills, both verbal and written
• Forward thinking managerial skills with an ability to identify potential issues ahead of time and collaborate with peers to minimize damage points
• Calm temperament in a fast-paced environment and the ability to view the big picture and navigate complex situations logically with an analytical eye
• Superlative organizational and planning skills
• Maintain a positive and professional image when representing the company at all times with an unquestioned level of integrity
• Strong organizational, interpersonal, presentation, and collaborative skills to work effectively with other teams throughout the line of business and organization

Responsibilities

• Drive recovery team accountability for recovery performance, liquidation improvement, and productivity
• Oversee and effectively manage a staff of claims supervisors and recovery specialists across three offices across the country
• Manage performance metrics on an hourly, daily, and monthly level to ensure unit goals are reached.
• Use metrics and statistics to analyze trending and performance, and develop and maintain KPI’s for both sustainability and departmental growth
• Recommend and implement process improvements
• Be a motivating presence in a dynamic and fast-paced commission-based environment
• Manage a wide variety of personalities with a customary tailored approach that is unique to the agent(s) at hand
• Work with the claims director and the field management team to implement strategic initiatives and maintain pace with industry standards and expectations
• Conduct account audits, queue analysis and communicate results to supervisors and team members
• Develop and implement strategies to improve client satisfaction
• Facilitate settlement and escalation requests from recovery team with clients and third-party business partners, and interpret data and results to clients in regularly scheduled client meetings
• Ensure operations comply with applicable laws, regulations, and company policies, and promptly escalate material risks, incidents, or compliance issues to the director
• Collaborate regularly with other branches within the OPD department to resolve complex issues and streamline processes with the shared goal of departmental growth
• Help train and develop new recovery agents, supervisors and other staff members of the OPD Recovery Team
• Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership

Benefits

• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees