Claims Manager

IES Holdings, Inc. • Sugar Land, TX

1d

About The Position

The Claims Manager is responsible for overseeing and administering all insurance claims on a national level for several operating subsidiaries, to include general liability, workers' compensation, auto liability, and property claims. This role serves as the primary liaison between the company, insurance carriers, third-party administrators, and outside counsel to ensure timely resolution of claims while minimizing financial exposure and protecting company interests. The Claims Manager will also drive loss prevention initiatives and support risk mitigation strategies across the business’s nationwide operations.

Requirements

• Bachelor's degree preferred but not required, in Risk Management, Business Administration, Insurance, or a related field.
• Minimum of 7-10 years of progressive experience in claims management, with a focus on workers' compensation and general liability claims.
• Demonstrated experience managing claims in a construction, preferably with subcontractors within commercial, industrial and residential electrical contracting, and/or industrial services environment.
• Experience coordinating with outside counsel on litigated matters.
• Proven track record of managing claims across multiple states and jurisdictions with varying regulatory requirements.
• Analytical Thinking: Ability to evaluate complex claims, assess liability exposure, and make sound recommendations based on available facts and data.
• Attention to Detail: Strong organizational skills with a commitment to accuracy in documentation, reporting, and compliance matters.
• Communication: Excellent written and verbal communication skills, with the ability to convey complex claims issues clearly to internal stakeholders, carriers, and legal counsel.
• Negotiation: Skilled in negotiating claim settlements and managing discussions with adjusters, claimants, and attorneys to achieve favorable outcomes.
• Judgment and Decision-Making: Ability to exercise sound judgment in high-pressure situations, balancing business objectives with legal and financial considerations.
• Collaboration: Proven ability to work cross-functionally with Safety, HR, Legal, Operations, and Finance teams to drive claims resolution.
• Time Management: Capacity to manage a high volume of claims and competing priorities while meeting deadlines and service expectations.
• Adaptability: Comfortable navigating a fast-paced, multi-state environment with evolving regulatory requirements and business needs.
• Integrity: Demonstrated commitment to ethical conduct, confidentiality, and compliance with company policies and legal standards.
• Business Acumen: Understanding of how claims outcomes impact overall business performance, insurance costs, and operational risk.

Nice To Haves

• Experience with self-insured or high-deductible insurance programs.
• Experience with captive insurance arrangements.
• Familiarity with OSHA regulations, safety compliance, and workplace injury prevention programs.
• Prior experience in a multi-subsidiary or decentralized corporate structure.
• Knowledge of subrogation processes and recovery strategies.
• Experience supporting insurance renewal and underwriting processes.
• Experience with longshoremen’s coverage and claims.
• One or more of the following certifications:
• Chartered Property Casualty Underwriter (CPCU)
• Associate in Insurance (AINS)
• Associate in Risk Management (ARM)
• Certified Risk Manager (CRM)
• Associate in Claims (AIC)

Responsibilities

• Manage the full lifecycle of insurance claims, including general liability, workers' compensation, auto liability, and property claims, from initial report through resolution or closure.
• Serve as the primary point of contact with insurance carriers, third-party administrators (TPAs), and adjusters to ensure claims are handled efficiently and in accordance with policy terms.
• Collaborate with business units to make sure TPA and/or insurance company assigned adjusters get all the documentation & information they need to effectively and efficiently manage and adjust claims, negotiate settlements, and resolve disputes.
• Investigate and evaluate claims to determine liability exposure, reserve adequacy, and settlement recommendations; escalate high-exposure matters to senior leadership as appropriate.
• Coordinate with outside counsel on litigated claims, including monitoring case progress.
• Develop and maintain claims documentation standards, ensuring accurate and complete records in the claims management system for audit, reporting, and regulatory compliance purposes.
• Prepare and present regular claims reports and analytics to senior management, including loss runs, trending data, reserve summaries, and key performance metrics.
• Partner with the safety team to manage claims and assist in identifying opportunities for claims risk mitigation and loss prevention across all operating subsidiaries.
• Ensure compliance with state-specific workers' compensation regulations and reporting requirements across all operational jurisdictions.
• Support the annual insurance renewal process by compiling loss data, responding to underwriter inquiries, and participating in carrier meetings as needed.
• Assist in collecting, compiling, and submitting renewal information and renewal applications to insurance broker for all policy renewals.
• Assist with subrogation recovery efforts and coordinate with carriers to maximize recoveries on applicable claims.
• Stay current on industry trends, regulatory changes, and best practices in claims management within the construction and electrical contracting sectors.

Benefits

• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager