Claims Training Consultant

Frankenmuth Insurance Company

4d • Onsite

About The Position

As a Training Consultant in our Claims Department, you’ll help build and deliver practical learning experiences that support our Claims team. You’ll partner with claims leaders, subject matter experts, and employees to understand learning needs, create effective training solutions, and help teams navigate change with confidence.

Requirements

• Six to ten years of related experience and/or training, a master’s degree or equivalent experience, or a combination of education and related experience.
• Ability to understand and explain technical, financial, regulatory, and legal information related to insurance claims.
• Strong communication skills, including the ability to write clearly, present information effectively, and respond professionally to questions or concerns.
• Analytical skills with the ability to review information, identify trends, solve problems, and recommend solutions.
• Advanced proficiency with Microsoft Office, email, internet browsers, and standard business technology.
• Ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Nice To Haves

• Experience in Property & Casualty insurance claims is strongly preferred.
• Experience with claims management systems, especially GuideWire ClaimCenter, is strongly preferred.
• CPTD certification is preferred; AIC and/or CPCU designations are highly desired.

Responsibilities

• Partner with Claims leaders and team members to understand learning needs and identify opportunities to improve performance.
• Design and deliver engaging training programs, resources, learning experiences and new employee onboarding for claims employees and leaders.
• Use data, feedback, business results, and trends to recommend practical learning solutions.
• Support claims initiatives such as process improvements, technology changes, regulatory updates, and customer service enhancements.
• Coach employees, leaders, subject matter experts, and functional trainers to reinforce learning and support behavior change.
• Collaborate with subject matter experts and vendors to create or deliver training materials, tools, and programs.
• Help support organizational development efforts such as change management, team effectiveness, strategic planning, and talent development within Claims.
• Contribute to project teams focused on improving claims processes, systems, compliance, and employee performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level