Claims TPA Supervisor - Bodily Injury, Property Damage, & Liability

Arch Capital Group•Cortland, NY

2d•Onsite

About The Position

This position is responsible for providing daily support, supervision, and guidance to a team of adjusters handling of commercial insurance claims. This may include supervision of claims handled by a Third-Party Administrator (TPA).

Requirements

High-school degree or equivalent, college degree preferred.
NY State Adjusters license or equivalent a plus, but not required. Ability to obtain state licensing as needed within 9 months of hire.
Minimum of 2-3 years exposure to commercial claims handling including first-party and third-party claims adjustment (knowledge of commercial coverages a plus).
Knowledge of various state regulations as they apply to the claims resolution.
Strong written and verbal communication skills.
The ability to succeed and excel in a collaborative and team-based environment
Strong time management and desk management skills.
Knowledge of and ability to operate efficiently in a Windows-based environment using Excel, Word, and Outlook as well as company claim administration software.
Ability to work independently and to carry out assignments to completion.

Nice To Haves

NY State Adjusters license or equivalent a plus, but not required.
knowledge of commercial coverages a plus

Responsibilities

Ensure that the claim team follows our best practices to optimize claim processing quality and timeliness.
Provide appropriate upfront directives on daily new claim assignments.
Assist the claim team in coverage investigations, liability analysis, damage and injury evaluation, reserving, and settlement negotiations.
Ensure compliance with Insurance Department regulations.
Monitor individual performance and ensure it meets expected quality and performance objectives.