Claims Technician (Henrico)
About The Position
The Virginia Employment Commission (VEC) is seeking a Claims Technician who will deliver prompt and professional Unemployment Insurance (UI) services by responding to claimant and employer inquiries, reviewing and processing initial and continued claims, resolving eligibility issues, and ensuring accurate documentation and timely benefit payments. This role gathers and enters claim information, interviews customers to determine needed actions, updates personal and payment details, meets call quality standards, and maintains compliance with federal and state requirements. The Claims Technician also supports daily administrative tasks, processes mail, assists with special check requests, maintains organized records, and performs responsibilities related to the FTI Offset Program while contributing to an efficient and customer focused team. Join the VEC and be part of a mission-driven agency dedicated to supporting workers, strengthening communities, and promoting economic stability across the Commonwealth. We administer Virginia’s UI benefits program with a commitment to providing customer-centered, accessible, inclusive, and impactful services to support our shared mission: lifting up Virginia, one unemployed worker at a time. The VEC is also an integral part of a historic milestone as Virginia becomes the first state in the South to offer Paid Family and Medical Leave (PFML). Our agency will be responsible for standing up and administering this new program, which will expand the vital support we provide for employees when they need it most.
Requirements
- Basic knowledge of claims examination and processing, accounting and cash management principles, and office operations.
- Strong customer service, data entry, and communication (oral and written) skills.
- Proficient in Microsoft software (e.g., Excel and Word), OneDrive, and/or similar software.
- Ability to perform detailed work related to the tracking and resolution of claims and employer charges.
- Ability to collect and analyze information to make determinations.
- Ability to prepare and reconcile reports.
- Ability to record and enter information into a database.
- Ability to interpret and apply program requirements.
- Ability to work independently and as a member of a team.
- Ability to respond to inquiries and provide technical assistance.
- Ability to prioritize workload and meet deadlines.
- Must successfully obtain and demonstrate requisite skill set (knowledge, skills and abilities) for position and meet the certification requirements, as defined by DOL, to become certified as an agency Unemployment Claims Investigator no later than one year from the commencement of the training program to remain in position.
- Must possess a valid Virginia Driver's License to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency.
Nice To Haves
- Experience entering and reviewing data using an automated system (e.g., VUIS or related system).
- Experience providing administrative support.
- Experience reviewing claims.
- Experience working with UI benefit programs.
- Experience working special program, TRA/RTAA, and DUA claims.
Responsibilities
- Respond to claimant and employer inquiries.
- Review and process initial and continued claims.
- Resolve eligibility issues.
- Ensure accurate documentation and timely benefit payments.
- Gather and enter claim information.
- Interview customers to determine needed actions.
- Update personal and payment details.
- Meet call quality standards.
- Maintain compliance with federal and state requirements.
- Support daily administrative tasks.
- Process mail.
- Assist with special check requests.
- Maintain organized records.
- Perform responsibilities related to the FTI Offset Program.
- Contribute to an efficient and customer focused team.
Benefits
- Paid leave
- A minimum of 13 paid state holidays per year
- Medical insurance options
- Dental insurance options
- Vision insurance options
- Life insurance options
- Retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan for classified positions)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
