Claims Technician

Hiscox•Boston, MA

4d•Hybrid

About The Position

The Claims Technician provides operational and administrative support to the claims team. This includes obtaining documents necessary to close a file, ensuring deductibles or SIRs are satisfied, accurately documenting claim files, keeping tasks/diaries on every file, drafting correspondence, supporting multiple teams, submitting invoices for payment, closing files in a timely manner, and providing excellent customer service.

Requirements

0-3 years of experience in the insurance industry or another industry with transferrable skills
Basic knowledge of insurance claims handling practices
Strong verbal and written communication skills
B.A./B.S degree from an accredited College or University preferred

Nice To Haves

Other prior insurance experience in another department or function, such as operations or underwriting
Experience working at a law firm or as a paralegal
Commitment to professional development and learning
Experience “shadowing” other co-workers in a different business unit to improve awareness of Hiscox’s broader business

Responsibilities

Obtains documents necessary to close a file (release, dismissal, final invoices and ensure invoices are paid before file closing)
Ensures the deductible or SIR is satisfied and notated before closing a file
Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
Keeps a task/diary on every file and follows up per company policies
Drafts correspondence to customers and defense counsel to identify yourself as the Closer on the file
Supports multiple teams in the Claims organization
Timely submits invoices for payment and ensure the file is documented
Timely closes files
Provides excellent customer service to internal and external partners, insureds and colleagues

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days
10 paid holidays plus 1 paid floating holiday
Ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation