Claims Technician

Sentry Insurance•Davenport, IA

5d•Hybrid

About The Position

As a Claims Technician, you will provide moderate to complex functional and operational support for the claims department. You will provide critical support to the claims team, assisting with tasks that range from moderate to advance in complexity. Your responsibilities will include maintaining accurate records, processing claim payments, scheduling medical appointments, and preparing various forms and documents for mailing or electronic submission. You will also manage incoming and outgoing mail, assist with tasks within the claims system, and monitor shared mailboxes to ensure timely follow-up. In this role, you will collaborate with customers, vendors, attorneys, and internal claims associates to help resolve issues and support the efficient progression of claims toward resolution.

Requirements

High School Diploma or equivalent work experience
Minimum 1 year of related work experience

Nice To Haves

Customer Service experience is highly preferred

Responsibilities

Analyze and process complex bills, checks, and invoices for proper coding and payment, including payments to law firms, claims suppliers, and injured workers.
Research and resolve uncashed checks per company procedures, assist in securing IRS Form W-9 documents and ensure payments are coded properly.
Resolve title procurement issues with suppliers and customers.
Coordinate document signatures with vehicle owners to align with state title compliance.
Work with lenders to secure title and payoff information, letters of guarantee, and title copies.
Work with electronic claim documents.
Compile, prepare, organize, review, and distribute moderate to complex claims materials to respond to various claims requests, including subpoenas, legal requests, and insurance department complaints.
Prepare a variety of state forms/filings according to claims and state regulations, including, reviewing and entering of claim data for proper completion and submission-Including electronic state filings for workers compensation claims.
Collaborate with claims associates to schedule medical appointments for injured workers and assist with complex claim referrals, including assembly and review of documents to attorneys, independent medical examiners, and other claims suppliers.
Develop and maintain knowledge of jurisdictional requirements and best practices within assigned departments, ensuring all tasks and system edits are completed effectively and in compliance.
Some functions may require training for state certification.

Benefits

Scheduled Hybrid work model
In-office workspace
Materials for your home office
Laptop
Equipment for your home office
Meal Subsidy
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Sentry University (SentryU)
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program