Claims Technician

Markel•Henderson, NV

1d•$18 - $38•Onsite

About The Position

The Claims Technician is the foundation of the claims process and as such is responsible for performing support activities that meet (or exceed) expected standard process and productivity guidelines. The Claim Technician is part of a team, and as such, is responsible for maintaining professional and positive rapport with all team members to provide quality support to the Claims Department. The Claims Technician may be called upon by management to assist the Claims organization with various projects or testing initiatives.

Requirements

Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
Ability to learn other software required for role
Excellent customer service skills
Strong verbal and written communication skills
Detail-oriented
Self-directed and highly productive with minimal supervision
Comfortable with high volume workloads, multiple priorities and productivity standards
Strong desire for continuous improvement
High School diploma or equivalent is required
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

some college is preferred
Insurance experience preferred

Responsibilities

Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; answering claims phone line, taking new reports in a compassionate and professional manner, and formatting correspondence.
Maintain understanding of departmental service standards, guidelines, processes and procedures.
Look for ways to improve efficiencies and minimize processing and workflow issues. Communicate any ideas with team and management.
Work effectively in a team environment to include participation on projects and testing initiatives.
Display flexibility to support evolving department and business needs.