Associate Claims Technician

Sentry Insurance • Stevens Point, WI

4d • Onsite

About The Position

As an Associate Claims Technician, you will provide basic functional and operational support for the claims department including maintaining records through data entry and validation. You will support claim task completion by printing and/or assembling claim documents for mailing and preparing claims records, forms, and materials in response to various requests. You will review and analyze reporting errors and make necessary corrections. You will work with customers, suppliers, attorneys, body shops, medical providers, and claims staff to help answer questions and resolve issues. This position will be staffed out of our Stevens Point, WI office and is NOT available for remote work.

Requirements

• High School Diploma or equivalent work experience
• Customer service experience preferred
• Ability to obtain and maintain state certification(s) as required

Responsibilities

• Provide support in maintaining claim files, including updating claim coding, financial, and other data elements, preparing a variety of claims forms and materials, and ordering police reports.
• Review and audit reports associated with claim file activity for documentation and accuracy.
• Enter/update data as necessary.
• Assist with basic claim referrals to various claims suppliers, including telephonic and field case managers, medical canvases, and surveillance requests.
• Complete simple forms when required.
• Compile and review claim records and materials in response to requests, including subpoenas, Medicare requests, and medical exchanges.
• Assemble, print, and review claim documents and checks in preparation for mailing and/or in response to various claims requests.
• Complete cover sheets, mailing labels, and package documents for mailing.
• Upload various documents to electronic claim files.
• Monitor electronic mailboxes and route mail to appropriate claims staff.
• Provide clerical support to claims staff, which may include providing telephone coverage for the toll-free line, photocopying documents, and ordering supplies.

Benefits

• Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED