Claims Technical Director Casualty - Auto Liability

Hanover Insurance Group • Howell, MI

10d • Hybrid

About The Position

Our Claims Department is currently seeking a Claims Technical Director Casualty - Auto Liability to join our growing team. This is an exempt, full time, fully remote or hybrid out of our Itasca, IL, Worcester, MA, Syracuse, NY, Howell, MI or Richmond, VA office. The Claims Technical Director Casualty is a technical subject matter expert responsible for advancing technical excellence and decision making across high severity, complex, litigated claims. This role provides oversight and strategic guidance on large, complex, and high‑exposure casualty claims. Coaches core liability claim handlers on all aspects of the claim’s lifecycle including coverage, liability, risk transfer, litigation management, exposure evaluation, reserving and negotiation. Ensures consistent application of best practices, supports sound reserving, and drives optimal claim outcomes.

Requirements

• 10+ years of casualty claims experience, including complex, high-severity, and litigated liability claims
• Management experience a plus
• Bachelor’s degree or equivalent experience required
• Demonstrated expertise in coverage analysis, investigation strategy, litigation management, and negotiation with high severity exposures
• Strategic decision-making skills with a history of consistent quality, accurate reserving, and outcome optimization
• Ability to influence without authority; strong communicator and collaborator, and ability to turn complex facts into clear direction
• Proven ability to effectively coach, mentor, and influence claim handlers of varying experience levels
• Executive presence with strong collaboration skills and the ability to operate effectively in a matrixed claims environment

Nice To Haves

• CPCU, AIC, SCLA, JD, or similar credentials a plus

Responsibilities

• Act as a senior technical resource and provide subject matter expertise for complex casualty claims, including auto bodily injury, general liability, premises liability, products liability, and high-exposure lawsuits.
• Collaborate with and coach assigned core liability claim handlers on claims that meet defined complexity criteria, following the claim as long as needed to support exposure mitigation.
• Conduct detailed technical reviews of claim files to ensure thorough investigation, accurate liability assessment, and effective litigation strategies to spot claim trends and improve performance.
• Provide guidance claims handlers on coverage analysis, damages evaluation, and exposure assessment to promote strong claim handling and improve claim decisions.
• Support claim handlers throughout the lifecycle of complex claims, including: Investigation, Evaluation, Reserving, Litigation Management, and Resolution Strategy.
• Develop core liability claim handlers through roundtables, one on one coaching, collaboration on claim and litigation strategy, and role modeling to strengthen technical competencies (strategy, analysis, planning, and documentation) and enhance claims management performance.
• Assess and communicate progress of claim handlers, including observation of readiness for more advanced claim handling roles.
• Deliver feedback, training, and claims trend insights to improve team skillsets and consistency.
• Partner with the Casualty Claims leadership to identify risk trends, operational opportunities, and process improvement initiatives.
• Assist in shaping claims handling strategies, policies, and standards across the casualty organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior