Claims Team Leader - Liability

GAINSCO • Richardson, TX

4d • Hybrid

About The Position

GAINSCO, founded in 1978, specializes in property and casualty insurance, focusing on non-standard personal auto policies to serve drivers nationwide. Acquired in 2020, GAINSCO has strengthened its position in the personal auto industry. The company is committed to supporting professional growth and long-term success. GAINSCO fosters a culture of passion, creativity, and excellence, celebrating achievements and valuing individual contributions. The Claims Team Leader will lead a team of Claims Representatives handling low to intermediate complexity auto claims, focusing on coaching, training, and performance management to ensure high-quality service and adherence to company standards. This role is ideal for an experienced claims professional seeking a leadership opportunity.

Requirements

• Minimum 2 years of experience as an Auto Claims Representative required.
• Prior leadership or supervisory experience is required.
• Insurance background required.
• An active Texas or Florida Adjuster License will be required upon hire, or obtained shortly thereafter, and must be maintained.
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization.
• Successful background investigation (including employment, education, criminal and DMV verification) and a pre-employment drug test.

Nice To Haves

• Bachelor’s degree preferred.
• Non-standard auto insurance experience is preferred.
• Knowledge of ImageRight and Claims Manager preferred.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Lead, coach, and support a team of 4–6 Claims Representatives.
• Provide ongoing training and development to improve claims handling skills.
• Oversee onboarding of new team members and ensure successful integration.
• Monitor team performance and provide regular feedback and coaching.
• Support company initiatives and participate in special projects.
• Ensure team accountability for quality, accuracy, and timeliness of work.
• Review and audit claims to ensure compliance with company and state guidelines.
• Provide daily, weekly, and monthly performance reports.
• Identify opportunities for process improvement and implement best practices.
• Resolve escalated customer issues and complex coverage questions.
• Maintain consistent documentation and adherence to claims procedures.
• Manage incoming work volume and staffing needs.
• Participate in hiring decisions and performance evaluations.
• Collaborate with other departments to support cross-functional initiatives.
• Lead or assist with special projects as assigned.

Benefits

• Medical & dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO Plan
• Paid Company determined Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree