Claims Team Leader - Liability

GAINSCO • Richardson, TX

4d • Hybrid

About The Position

GAINSCO is seeking a dedicated and experienced professional to join their team as a Claims Team Leader. In this role, the individual will lead a team of Claims Representatives who handle low to intermediate complexity auto claims. The responsibilities include coaching, training, and performance management, ensuring the team delivers high-quality service and meets company standards. This is an opportunity for someone with a strong claims background ready to take the next step in leadership.

Requirements

• Minimum 2 years of experience as an Auto Claims Representative required.
• Prior leadership or supervisory experience is required.
• Insurance background required.
• Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.
• Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.
• Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.
• Ability to efficiently manage own time and the time of others.
• Ability to exercise objective judgment and critical decision-making.
• Ability to use logic and reasoning to identify approaches and solutions to problems.
• An active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.

Nice To Haves

• Bachelor’s degree preferred.
• Non-standard auto insurance experience is preferred.
• Knowledge of ImageRight and Claims Manager preferred.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Lead, coach, and support a team of 4–6 Claims Representatives.
• Provide ongoing training and development to improve claims handling skills.
• Oversee onboarding of new team members and ensure successful integration.
• Monitor team performance and provide regular feedback and coaching.
• Support company initiatives and participate in special projects.
• Ensure team accountability for quality, accuracy, and timeliness of work.
• Review and audit claims to ensure compliance with company and state guidelines.
• Provide daily, weekly, and monthly performance reports.
• Identify opportunities for process improvement and implement best practices.
• Resolve escalated customer issues and complex coverage questions.
• Maintain consistent documentation and adherence to claims procedures.
• Manage incoming work volume and staffing needs.
• Participate in hiring decisions and performance evaluations.
• Collaborate with other departments to support cross-functional initiatives.
• Lead or assist with special projects as assigned.

Benefits

• medical & dental
• vision insurance
• life insurance
• short-term and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level