Claims Team Lead (BC, AB or ON)
About The Position
The Claims Team Lead is responsible for the end-to-end management of internally adjusted claims, which are handled by road adjusters, telephone adjusters, examiners, and the online system. This role requires strong analytical, decision-making, and leadership skills, with a focus on coaching and mentoring the claims team. The Team Lead works closely with the claims manager and supervisor to identify training needs and ensure sound, reasoned decisions are made on files, delivering great service to customers. The role also involves being the first line of communication for conflict resolution and actively coaching staff to build their capacity.
Requirements
- Superior analytical and decision-making skills.
- Strong communication skills, able to explain decisions and provide direction.
- Active listening and questioning skills to understand issues and needs.
- Ability to handle conflict effectively and avoid taking things personally.
- Attention to detail and superior organizational skills.
- Ability to provide and receive constructive feedback.
- At least 5 years of property claims insurance experience.
- 1 year of team lead or mentoring of junior adjusters/examiners experience.
- A level 2 license in BC and Alberta, or a full adj license in Ontario.
- A high school diploma.
- At least 1 year of tenure with a recent employer.
Nice To Haves
- Some post-secondary education.
- A CIP designation or actively working towards this designation.
Responsibilities
- Ensuring team's performance standards are met and conducting level 1 mentor reviews.
- Reviewing and approving claims settlements, ensuring they are effective, efficient, and fair.
- Supporting adjusters with operational and technical matters.
- Reinforcing process, claims, product, and system changes with adjusters.
- Reviewing and approving claims payments of $25000 or less.
- Resolving customer complaints.
- Reviewing adjuster files monthly to ensure standards are met.
- Maintaining own training and industry knowledge.
- Being the main point of contact for claimants and the team of adjusters.
- Identifying training and mentoring needs of claims employees through file reviews, team huddles, and one-on-ones.
- Delivering guidance to meet identified training needs.
- Ensuring sound and reasoned decisions are made on files and great service is delivered.
- Acting as the first line of communication on conflict issues.
- Actively coaching staff, helping them build capacity for conflict resolution skills.
Benefits
- Competitive base salary $88000 to $110,000.
- 3-weeks of vacation to start, and an additional week after 3 years of employment.
- Flexible medical, dental, vision, and extended health care coverage.
- Long-term disability coverage.
- In-house and external training paid by Square One.
- A company profit share program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
