Claims Team Lead (BC, AB or ON)

Square One Insurance Services • Vancouver, BC

1d • CA$88,000 - CA$110,000 • Onsite

About The Position

The Claims Team Lead role requires superior analytical and decision-making skills, along with strong leadership abilities. The successful candidate will be responsible for guiding a team of adjusters, examiners, and telephone adjusters, ensuring sound decisions are made on claims and excellent service is delivered. This role involves end-to-end responsibility for internally adjusted claims and requires effective communication, conflict resolution, and coaching skills. The team lead will work closely with management to identify training needs and deliver necessary guidance. A key aspect of the role is recognizing the customer's perspective, as this may be their first claim experience. The company emphasizes a supportive team environment with ample coaching, mentoring, training, and tools for success.

Requirements

• Superior analytical and decision-making skills.
• Effective communication when explaining decisions and providing direction.
• Active listening and questioning skills to understand issues and needs.
• Ability to handle conflict effectively and avoid taking things personally.
• Close attention to detail and superior organizational skills.
• Ability to provide and receive constructive feedback.
• At least 5 years of property claims insurance experience.
• 1 year of team lead or mentoring of junior adjusters/examiners experience.
• A level 2 license in BC and Alberta, or a full adj license in Ontario.
• A high school diploma.
• A CIP designation or actively working towards this designation.
• At least 1 year of tenure with a recent employer.

Nice To Haves

• Some post-secondary education.

Responsibilities

• Ensuring your team's performance standards are met and conducting level 1 mentor reviews.
• Reviewing and approving claims settlements, ensuring the same are effective, efficient, and fair.
• Supporting adjusters with operational and technical matters.
• Reinforcing process, claims, product, and system changes with adjusters.
• Reviewing and approving claims payments of $25000 or less.
• Resolving customer complaints.
• Reviewing adjuster files monthly to ensure standards are met.
• Maintaining your own training and industry knowledge.

Benefits

• Competitive base salary $88000 to $110,000.
• 3-weeks of vacation, to start and an additional week after 3 years of employment.
• Flexible medical, dental, vision, and extended health care coverage.
• Long-term disability coverage.
• In-house and external training paid by Square One.
• A company profit share program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED