Claims Support Specialist

TEKsystems•East Peoria, IL

3d•$15 - $16•Onsite

About The Position

We are seeking a dependable and customer-focused Claims Support Specialist II to assist with claims-related administrative tasks and customer inquiries. This is a great opportunity for an entry-level candidate or someone with customer service experience who is interested in building a career within the insurance industry. The ideal candidate will be comfortable handling inbound and outbound calls, working with confidential information, completing administrative tasks, and learning new processes in a professional office environment.

Requirements

Entry-level candidates are encouraged to apply.
Previous customer service experience is preferred for candidates with prior work history.
Strong verbal and written communication skills.
Comfortable answering calls and directing customers to the appropriate person.
Ability to handle sensitive and confidential information professionally.
Strong attention to detail and organizational skills.
Willingness to learn, grow, and take on additional responsibilities.
Ability to work onsite Monday through Friday.

Responsibilities

Provide inbound and outbound phone support to policyholders, claimants, agents, adjusters, and other customers.
Answer questions, provide basic claims information, and direct inquiries to the appropriate team member.
Enter new loss report information and update claims documentation accurately.
Assist with follow-up calls and other claim file support activities.
Access and verify policyholder and claims information.
Prepare and process time-sensitive and confidential claim documents.
Support claims teams working in areas such as property, liability, workers’ compensation, medical, litigation, subrogation, and material damage.
Provide customer service support during severe weather events, including catastrophe loss reporting.
Complete administrative duties such as filing, copying, imaging, faxing, processing mail, and ordering supplies.
Schedule and coordinate meetings as needed.
Greet visitors and direct them to the appropriate personnel.
Set follow-up reminders to ensure assigned support activities are completed.