Claims Support Associate - Workers' Compensation - In Office

Ccmsi • Okemos, MI

4d • Onsite

About The Position

The Claim Clerk provides essential administrative and claims support to a remote team of Pennsylvania Workers' Compensation adjusters. This role is responsible for helping ensure claims are processed efficiently, documentation is maintained accurately, and critical administrative tasks are completed in a timely manner. This position is ideal for someone who enjoys staying organized, supporting a team, managing details, and learning the claims industry. The successful candidate will assist with claim assignments, state forms, medical bill follow-up, document management, and general office support while serving as a valuable resource to the claims team. For individuals interested in building a long-term career in claims, this role offers valuable exposure to Workers' Compensation operations and potential future growth opportunities within the organization.

Requirements

• High School Diploma or equivalent
• Prior administrative, clerical, office support, customer service, or data entry experience
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to prioritize multiple tasks and deadlines
• Professional demeanor and strong customer service skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office applications, including: Outlook, Word, Excel
• Strong typing and computer skills
• Reliable attendance during scheduled work hours
• Ability to maintain confidentiality and handle sensitive information appropriately

Nice To Haves

• Prior insurance, claims, or Workers' Compensation experience
• Experience working in an administrative support role within a professional office environment
• Experience handling medical bills, claim documentation, or records management
• Familiarity with medical terminology
• Interest in developing a career in claims or insurance

Responsibilities

• Provide administrative and clerical support to Workers' Compensation claims professionals
• Assist with claim assignments and claim setup activities
• Process and monitor state-required forms and documentation
• Follow up on medical bills, invoices, and claim-related records
• Match, distribute, and organize incoming claim mail and correspondence
• Scan, upload, index, and maintain claim documentation within claim systems
• Summarize correspondence and medical records within claim files as directed
• Maintain accurate claim records and documentation
• Assist with report preparation and data tracking activities
• Provide support for claim workflows and document management processes
• Return provider calls and assist with claim-related inquiries as needed
• Serve as backup support for office administrative duties when necessary
• Ensure compliance with Corporate Claim Standards and client service expectations

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k)
• Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED