Claims Support and Administrative Coordinator

Dream Finders Homes•Longmont, CO

4h•Remote

About The Position

The Claims Support and Administrative Coordinator is responsible for supporting the claims team. The individual assists claimants, responds to inquiries, provides administrative support on claim files, prepares reports, and provides data and information to other departments. They also manage a small caseload of title clearance matter files to a final resolution with supervisor oversight.

Requirements

Paralegal with one to three years related experience and/or training in title insurance or real estate industry preferred.
Read, analyze and interpret business, professional, technical or governmental documents.
Write reports, business correspondence and procedure manuals.
Effectively present information and respond to questions from managers, customers and the public.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Highly proficient in Microsoft Suite and internet research.
Paralegal certificate or license.

Nice To Haves

Paralegal with one to three years related experience and/or training in title insurance or real estate industry.

Responsibilities

Facilitate initial communication between claims and claimants.
Notify active agents of any new claims received unless there are extenuating circumstances.
Send acknowledgement letters to appropriate parties.
Create monthly, or as needed, claim reports.
Provide legal research support to claims team when applicable.
Assist claims in conducting legal research to assist in case preparation.
Assist with drafting department policies and procedures.
Organize and maintain file system, correspondence, legal research, and other records.
Assist with requested claim audits.
Ensure deadlines are met.
Attend a conference, training session, or webinar related to the title industry to stay current.
Conduct thorough investigation on assigned low to medium difficulty level claim files, gather data, analysis of title policy and other products, and provide a recommendation for the best resolution for the claim.
Communicate with agent, if appropriate, of any sizeable loss to be paid on a file.
Examine title and develop strategy for resolution of claim in most cost-effective manner.
Determine need to retain defense counsel to defend the company or its insured in litigation and engage outside counsel with required approvals.
Evaluate liability and establish recommendations for settlement and expense reserves.
Resolve claims that do not require the defense of the company or that are covered claims through investigation, corrective documents, negotiation, or payment.
Draft agreements and corrective documents for review and approval by appropriate senior manager or Claims Management Committee.
Review and approve invoices for costs and attorneys' fees.
Evaluate claims for recoupment options.
Review files assigned as part of company reserve process and update financial reserves accordingly.
Draft educational and training materials for seminars and present at seminars.
Support team to educate and train agents on claim concerns and how to avoid claim issues through one-on-one, seminar/webinar, or written communication.