Claims Support Administrator - Subrogation

Athens Services•Sun Valley, NV

About The Position

The Claims Support Administrator will support the continued growth and operational effectiveness of the Claims Department, with a primary focus on subrogation recovery efforts, liability investigations, and claims administration. This role will assist in identifying recovery opportunities, coordinating investigations, reviewing damages and liability exposure, and supporting the resolution of auto, workers’ compensation, and general liability claims. The ideal candidate is highly detail-oriented, analytical, organized, and eager to learn in a fast-paced environment. This position requires strong communication, documentation, and investigative skills, along with the ability to work cross-functionally with Operations, Maintenance, Accounting, vendors, claimants, and third-party partners.

Requirements

High School Diploma or G.E.D. equivalent required
Previous experience in claims administration, subrogation, insurance, risk management, fleet, or related administrative support preferred
Strong understanding of claims handling, liability review, and investigative processes preferred
Advanced knowledge of Microsoft Office applications, particularly Excel
Strong analytical, organizational, and problem-solving skills
Ability to communicate effectively and professionally, both verbally and in writing
Ability to work effectively with all levels of employees and external partners
Strong attention to detail with the ability to prioritize and manage multiple tasks
Ability to work independently and within a team environment
Ability to maintain confidentiality and professionalism in sensitive situations
Travel as needed

Responsibilities

Support and administer company-wide subrogation recovery efforts
Review claims, incident reports, repair estimates, and supporting documentation to identify recovery opportunities
Coordinate with Maintenance Departments, body shops, vendors, and third-party repair facilities regarding damages and repair estimates
Assist with liability investigations related to auto, workers’ compensation, property damage, and general liability claims
Communicate with claimants, customers, employees, witnesses, vendors, and insurance representatives to gather information and support investigations
Prepare and process liability determination letters and claims-related correspondence
Secure and organize documentation necessary for timely claims resolution and recovery efforts
Review incident reports for accuracy, completeness, and proper documentation
Identify questionable, high-risk, repeat, or potentially fraudulent claims and escalate concerns appropriately
Maintain detailed activity notes, diaries, and claim documentation within claims management software (currently MDI Claims 360 Manager)
Process claims-related payments and invoices through Workday
Generate monthly claims and risk trend reports
Assist with identifying loss trends, recurring damages, operational risks, and prevention opportunities
Develop and maintain strong working relationships with Operations, Sales, Maintenance, Accounting, and external business partners
Participate in department meetings, investigations, and operational review discussions
Assist with incident investigation training and claims-related process improvements for Supervisors and Operations teams
Maintain confidentiality of all claims records and sensitive information
Manage difficult or escalated claimant/customer interactions professionally and effectively
Perform other duties as assigned