Claims Supervsior

Gallagher•Toronto, ON

About The Position

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. Our focus is simple: We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organizations to ensure we get injured workers back to work and their life. Are you an experienced, talented, results-driven leader looking to mentor a team committed to delivering an exceptional customer experience? Our team is seeking a Claims Supervisor to join our leadership team at Gallagher Bassett! We are looking for an individual who is passionate about going above and beyond for clients, while leading a team to success. In the Claims Supervisor role, you will lead a team of adjusters and administrative and technical support staff. You will have the opportunity to: - Be part of a team of skilled professionals who are up for a challenge and take outstanding performance to heart - Accelerate your career development with a diverse range of experiences across jurisdictions, industries, and risks How will you affect the business? - Drive adjuster hiring and development which results in a culture of high performance and continuous improvement - Lead a claims team that delivers high quality and efficient service - Guide, mentor, and develop a team of direct reports through the development of team goals and workload balancing protocols, while encouraging and delivering strong performance - Continuously finding ways to improve teams' efficiency and quality utilizing Gallagher's technology - Communicate with clients, carriers, and brokers in a professional and proactive manner - Effectively lead multiple priorities, recognize coaching opportunities, and position team members for success

Requirements

High school diploma and 10 years related claim experience required.
Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
Knowledge of all team member related functions.
Requires exceptional analytical and problem solving skills.
Ensures flawless and consistent execution of client service instructions and performance guarantees

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Drive adjuster hiring and development which results in a culture of high performance and continuous improvement
Lead a claims team that delivers high quality and efficient service
Guide, mentor, and develop a team of direct reports through the development of team goals and workload balancing protocols, while encouraging and delivering strong performance
Continuously finding ways to improve teams' efficiency and quality utilizing Gallagher's technology
Communicate with clients, carriers, and brokers in a professional and proactive manner
Effectively lead multiple priorities, recognize coaching opportunities, and position team members for success
Actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

Benefits

Flexible medical & dental coverage to meet your household's needs
Life, Dependent Life and AD & D Insurance options
Retirement savings including RRSP including a company match, TFSA, pension and more
Employee Stock Purchase Plan
Educational expense reimbursement
Employee assistance programs
Discounted gym membership (GoodLife Fitness)
Opportunity for flexible work arrangements
Paid sick days & personal days
Employee education recognition program
Employee referral bonus program