Claims Supervisor

Red River Mutual

1d • Onsite

About The Position

This position is responsible for providing leadership to their team including the adjudication of complex or difficult claim files. Act as a liaison between stakeholders (Broker, Claimants, Vendors & other industry peers) as needed and engagement in Strategic Company initiatives (creation and deployment).

Requirements

• 5+ years of claims adjusting experience is required
• Class 5 drivers license is required
• Post secondary education in business or other relevant field is required
• High school diploma is required
• Strong customer service skills
• Strong time management skills
• Excellent decision-making ability
• Strong leadership and mentoring ability
• Satisfactory background check
• Satisfactory driver’s abstract (if applicable)

Nice To Haves

• 2+ years in leadership/management is preferred
• CIP/FCIP designation is preferred
• CIM certificate is preferred

Responsibilities

• Approving payment requests and reserve changes for your direct reports.
• Review of Supervisor-level Guidewire assigned activities, including but not limited to reinsurance reports and periodic file review activities.
• Reviewing the file to confirm that the request is valid and following up with the adjuster if they have any questions or concerns.
• Assigning claims from the queue to your direct reports and other teams as necessary.
• Adjusting the claim files that have been assigned.
• Handling liability files and injury claims, as well as larger commercial losses.
• Assisting team with questions and concerns.
• Motivate, coach and hold accountable staff under your direction in the business.
• Administer timely performance reviews, assessing needs for education, rewards and setting direction.
• Embody and influence the organization to have the following leadership competencies: Team Player / Collaboration, Strong Communication Skills / Interpersonal Skills, Emotional Intelligence, Respect Diversity, Nurtures growth, Decision Making / Problem Solving / Critical Thinking, Motivate and Inspire People.

Benefits

• Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process.
• Accessible employment policies and alternative application formats are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED