Claims Supervisor

CRC Group•Fort Worth, TX

1d•Onsite

About The Position

The incumbent is responsible for managing and analyzing claims handling activities for Claims Examiners through technical direction and oversight, ensuring compliance with legal and regulatory requirements and Company standards.

Requirements

Eight years related experience, 1-3 of which to include management experience in property claims.
Associate’s degree (A.A. or A.S.) or equivalent from a two-year college, business school, or technical school.
Adjusters License for states in which the Company conducts business.
English (Required)

Nice To Haves

Bachelor’s degree (B.A. or B.S.) from a four-year college or university.
Completion of a major insurance designation, or actively pursuing insurance related courses.
Fluency in Spanish preferred.

Responsibilities

Effectively manage assigned team of Claims Examiners and performance of same.
Review all new losses assigned to Claims Examiner team. Provide effective technical direction and ongoing guidance, ensuring timely and accurate documentation of claims activities.
Ensure all actions taken are consistent with Company guidelines, insurance industry regulations, and best practices.
Extend settlement authority on claims exceeding an Examiner’s authority.
Assist with hiring, training, coaching, and mentoring Claims Department personnel.
Assist in the development and execution of the Wellington Claims Trainee program. Participate as an instructor and monitor quality of same.
Participate in the audit process by reviewing performance on individual claim files against Company standards, arriving at a reasonable, accurate, and clearly documented conclusion.
Interface with other units within the Company to analyze and improve program performance.