Claims Supervisor – Product Liability & Mass Claims

Ccmsi • Dallas, TX

7d • Remote

About The Position

CCMSI is seeking an experienced Claims Supervisor to lead a dedicated team handling a high-volume inventory of product liability claims arising from a large-scale, time-sensitive national claim event. This role supervises a team of approximately 5–8 adjusters responsible for investigating, evaluating, negotiating, and resolving product liability claims across multiple jurisdictions. The successful candidate will provide day-to-day leadership, technical guidance, operational oversight, and performance management while ensuring quality claim handling, compliance, customer service, and productivity expectations are consistently achieved. This is a unique opportunity for a leader who thrives in a fast-moving environment and enjoys building structure, developing talent, improving workflows, and driving results within a large-scale liability claims operation. The ideal candidate is a proactive claims leader who thrives in a fast-moving environment, quickly establishes operational discipline, develops people, and delivers results. This individual is comfortable balancing technical claim expertise with leadership responsibilities and has a proven track record of guiding teams through high-volume, time-sensitive liability claim programs.

Requirements

• Minimum 5 years of casualty, liability, product liability, or mass tort claims experience
• Previous supervisory, leadership, coaching, or claims management experience
• Experience managing claims professionals in a high-volume environment
• Demonstrated success overseeing fast-track claim programs, surge events, catastrophe-style operations, or large-scale claim inventories
• Strong knowledge of: Liability investigations, Claim evaluation, Damages assessment, Negotiation strategies, Claim resolution practices
• Proven ability to balance quality, compliance, service, and productivity goals
• Excellent organizational, analytical, and decision-making skills
• Strong written and verbal communication skills
• Ability to effectively manage competing priorities in a fast-paced environment
• Active Adjuster License or Designated Home State (DHS) License required
• Ability to obtain and maintain additional jurisdictional licenses as needed
• Proficiency with claims management systems and Microsoft Office applications

Nice To Haves

• Experience handling product liability claims
• Experience supervising mass tort, consumer product, recall, foodborne illness, or other large-scale liability programs
• Experience leading teams through event-driven or outbreak-related claim inventories
• Multi-state claims handling experience
• Prior TPA experience
• Professional designations such as: AIC CPCU SCLA ARM

Responsibilities

• Supervise, coach, mentor, and develop a team of 5–8 adjusters handling product liability claims
• Monitor claim quality, productivity, customer service, timeliness, and operational performance
• Provide technical guidance related to liability investigations, damages evaluation, settlement strategy, and claim resolution
• Conduct file reviews and performance audits to ensure compliance with client requirements, regulatory obligations, and company standards
• Assist adjusters with escalated claim issues, complex investigations, negotiations, and settlement decisions
• Monitor inventory levels and allocate workloads to maintain service level commitments
• Analyze claim trends, operational challenges, and process improvement opportunities
• Develop and maintain workflows, reporting, and best practices that support claim quality and efficiency
• Communicate operational performance metrics and claim results to leadership
• Collaborate with clients, internal stakeholders, and leadership teams to ensure successful program execution
• Foster a culture of accountability, collaboration, and continuous improvement

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed