Claims Supervisor, First Report Unit

Plymouth Rock Assurance • Upper Dublin Township, PA

1d • Onsite

About The Position

The primary role of First Report Unit Supervisor is to lead a team of claims representatives who gather the facts of new auto accidents and empathetically deliver perfect customer service. The ideal candidate will have a demonstrated history of developing people and achieving excellent results in the insurance industry.

Requirements

• Minimum 4 years of insurance experience
• Working knowledge of Microsoft Products (Word, Excel, OneNote, etc).
• Working knowledge of ClaimsPro, FNOL, Verint, Avaya, CMS, and Image Right.
• Excellent verbal and written communication skills.
• Strong leadership skills.
• Strong critical thinking and problem-solving skills

Nice To Haves

• Bachelor’s degree from a four-year college or university strongly preferred

Responsibilities

• Lead, mentor and develop a team of 5-7 claims representatives
• Ability and desire to work in a fast-paced environment with strong multi-tasking skills
• Responsibilities for hiring, onboarding, training and performance management
• Accurately forecasting workload and coordinating schedules to meet our customers’ needs
• Using data analytics to evaluate processes and improve performance
• Collaborate with cross-functional teams to deliver results
• Regular responsibilities for compliance auditing and delivering feedback
• Perform other duties as assigned

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level