Claims Supervisor - Commercial General Liability (Southeastern Venues)
About The Position
The Claims Supervisor - Commercial General Liability role at Utica National Insurance Group is a hybrid position based out of the Charlotte-Ballantyne, NC offices. This role involves managing a team of adjusters who handle moderate to complex commercial general liability claims, primarily in Southeastern venues. The supervisor will provide coaching and development, ensure operational excellence, and maintain exceptional customer service. Responsibilities include participating in quality assurance for claims investigation, examination, reserving, settlement, and defense. The position requires strong leadership, collaboration, and technical general liability claims handling skills.
Requirements
- 4 year college degree or equivalent experience.
- 3+ years of moderate to complex GL adjusting work.
- Knowledge of Southeast venues.
- Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.
Nice To Haves
- Previous supervisory experience strongly preferred.
Responsibilities
- Lead a team of Commercial Lines Claims Specialists responsible for appropriate coverage determinations and investigation, examination, reserve, settlement, or defense of mid and high severity liability claims.
- Plan work and assign to all Claims Specialists.
- Oversee and assume responsibility for all work performed by Claims Specialists, quality of work and schedules; maintain strict follow-up on all active claims; review files, answer technical questions, discuss problems, check out errors and discrepancies and take appropriate remedial action; check and approve independent adjuster’s bills and other claim expenses.
- Review investigations, related forms and reports; analyze and evaluate liability, special damages, defense possibilities, settlement values and coverage questions; set and adjust reserves; extend authorization to Claims Specialists and consult superior regarding claims exceeding his authority.
- Oversee and handle suit files and claim matters of a complex and technical nature.
- Review law bulletins, court decisions and is required to have a broad understanding of the law and a basic knowledge of anatomy and medical terms.
Benefits
- Medical and Prescription Drug Benefit
- Dental Benefit
- Vision Benefit
- Life Insurance and Disability Benefits
- 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition Assistance, Training, and Professional Designations
- Company-Paid Family Leave
- Adoption/Surrogacy Assistance Benefit
- Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
- Student Loan Refinancing Services
- Care.com Membership with Back-up Care, Senior Solutions
- Business Travel Accident Insurance
- Matching Gifts program
- Paid Volunteer Day
- Employee Referral Award Program
- Wellness programs
- Personal Insurance Discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
