Claims Specialist

Dynamic Connections • Burlington, ON

45d • CA$55,000 - CA$65,000 • Onsite

About The Position

We tackle complex logistics challenges while trying to simplify the lives of our customers; as a Claims Specialist you are at the centre of protecting our customers’ interests and our business relationships. As a Claims Specialist, you’ll join our operations team supporting a portfolio of customers across fresh produce, tradeshow, and retail freight. Day to day, you will be responsible for managing freight claims from intake through final resolution – evaluating losses, investigating cold chain failures, negotiating with carriers and insurers, and working closely with operations to reduce risk and prevent recurrence. Transportation is a fast-paced environment; things change quickly, so we look for individuals who are tenacious, detail-oriented, and thrive on finding fair, timely outcomes. If you are analytical, persistent, and a strong communicator who is looking for a challenging and meaningful role, then we want you.

Requirements

• Experience managing freight claims, including loss, damage, temperature deviations, spoilage, OS&D events, and service failures — from intake through settlement and closure
• Knowledge of carrier liability, cargo insurance, bills of lading, and transportation regulations
• Strong investigative instincts — you dig into cold chain records, reefer downloads, temperature readings, inspection reports, and delivery documentation to determine root cause and liability
• Skilled negotiator — you work professionally and persistently with carriers, insurers, and customers to achieve fair and cost-effective outcomes
• Exceptional attention to detail and strong documentation habits; your claim files are organized, complete, and audit-ready
• Strong computer skills and proficiency with Microsoft Office Suite
• High energy
• Self-Starting
• Highly collaborative
• Relationship builders

Nice To Haves

• Experience in the logistics, transportation, or freight brokerage industry
• Familiarity with fresh produce, temperature-sensitive freight, tradeshow logistics, or retail/fixture freight
• Experience working with cargo insurers, adjusters, or legal representatives on complex or high-value claims

Responsibilities

• Managing freight claims from intake through final resolution
• Evaluating losses
• Investigating cold chain failures
• Negotiating with carriers and insurers
• Working closely with operations to reduce risk and prevent recurrence
• Identifying recurring issues across carriers, lanes, commodities, or handling practices and flagging them to reduce future exposure

Benefits

• Company paid laptop computer
• Latest iPhone
• Company paid phone plan
• Monthly bonus structure
• Potential for promotion as early as 9-12 months
• Professional development courses
• Opportunity to develop your career
• Access to training, knowledge sharing and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed