Claims Specialist | Physical Damage

Great West Casualty Company • Knoxville, TN

2d • Hybrid

About The Position

As a Claims Specialist, you will investigate, evaluate, negotiate, and resolve physical damage and cargo claims while delivering outstanding service to our insureds. This role requires strong analytical, communication, and negotiation skills to ensure fair claim resolution, compliance with industry standards, and a positive customer experience.

Requirements

• Bachelor's degree or equivalent combination of education and related experience.
• Strong communication, negotiation, and customer service skills.
• Ability to analyze facts, evaluate damages, and make sound claim decisions.
• Ability to participate in an evening and weekend on-call rotation.

Nice To Haves

• Experience handling physical damage, cargo, auto, transportation, or commercial claims.
• Knowledge of insurance policy coverage and claims handling practices.
• Industry designations such as AIC, CPCU, or similar certifications.

Responsibilities

• Investigate and adjust physical damage and cargo claims.
• Review policy coverage and determine liability.
• Guide customers through the claims process, including towing, cargo transfers, and repair coordination.
• Gather and evaluate estimates, damage documentation, and other claim-related information.
• Establish claim reserves and maintain accurate file documentation.
• Work with independent adjusters, repair facilities, attorneys, and other stakeholders to resolve claims efficiently.
• Negotiate settlements, issue payments, and identify subrogation and salvage opportunities.
• Participate in an after-hours on-call rotation for emergency physical damage and cargo losses.
• Perform other duties and projects as assigned.

Benefits

• We foster a culture where employees are valued, supported, and empowered to grow both personally and professionally.
• teamwork
• continuous learning
• employee well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level